NBC Universal Program Operations Manager (Bilingual) in Centennial, Colorado

Job Number 36919BR

Job Title Program Operations Manager (Bilingual)

Business Segment Operations & Technical Services

Sub-Business Global Media Operations

Posting Category Technology/Engineering

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

Career Level Experienced

Country United States

State/Province Colorado

City Centennial


The POM will be responsible for managing a group of international channel migrations into the Denver operations and ongoing account management of the channels. Responsibilities include being the client’s one point of contact for any issues dealing with any piece of content for the specific channels. The POM will be accountable for working with the various managers within the operation to resolve any issues and to report back to the clients the root cause and updated procedures to mitigate the error. Since the build will be underway the POM will also be asked to perform project responsibilities including running project meetings, managing timelines and developing new processes.


• Subject Matter Expert for all program operations services, processes, and technology

• Gather and provide workflow & system requirements for program operation functions to the technology and engineering teams

• Ownership of program operation services for a group of international channels located at NBCUniversal Dry Creek Operation.

• Define, document, and maintain operational processes and workflows

• Work closely with all other media operation groups to resolve any content related issues to ensure material is delivered on time

• Consistently assess POM processes and technology to help develop improvements that will enable continued growth and productivity

• Be in constant communication with International programming, playout and scheduling departments regarding media prep status and content related issues

• Develop and measure on operational quality metrics to drive rigor and accountability within the operations

• Be available and on call on 24/7 basis (excluding extreme circumstances) to receive escalation and trouble shoot issues

• Willing to stay late and work extra hours for launches and special events

• Must be able to work swing or overnight shift, if necessary


Basic Qualifications

• Must be bilingual, English/Spanish

• 1+ years of experience in Program Operations/Account Management

• 1+ years of experience in Project Management

• 1+ years of experience with operations management in a media prep environment

• Prior experience with Visio and PowerPoint

• Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation

Additional Job Requirements

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered (note job #)

• Must be willing to work nontraditional hours when required

• Must be willing to work in Centennial, CO

Desired Characteristics

• BA/BS in related field

• 2+ years of experience in a role with a track record of proven leadership, effective staff management, high energy level, and strong team skills

• Extensive and significant experience, understanding and knowledge of media prep technical systems, standards and processes

• Strategic project management leadership

• Prior experience with REACT, OTTO, Webscheduler, and Mediator in a media prep environment

• Prior experience with international operations and workflows

• Experience with scheduling and resource management

• Strong attention to detail, communication and interpersonal skills

• Effectively flexible in approach, and responds well to pressure

• A track record of meeting or exceeding performance expectations

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