NBC Universal Technical Manager in Centennial, Colorado

Job Number 35833BR

Job Title Technical Manager

Business Segment Operations & Technical Services

Sub-Business Global Media Operations

Posting Category Technology/Engineering

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

Career Level Experienced

Country United States

State/Province Colorado

City Centennial

Responsibilities

Global Media Operations is a technical organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation.

Global Media Operations’ team in Centennial, CO manages playout and monitoring for NBC and Telemundo’s Owned Television Stations, originates and monitors TV Everywhere streams for a diverse portfolio of cable and broadcast properties, and provides disaster recovery services for all NBCU networks. The Technical Managers are true subject matter experts in this dynamic broadcast environment. Technical Managers drive 99.999% on-air reliability for all channel streams and work as a team using their leadership and skill under pressure to get compelling content to your screens.

Job Duties

• Manage and drive reliability within a fast-paced, multichannel on-air operations environment and maintain 99.999% on-air availability and reliability for all channels

• Lead a team of Operators; provide clear direction and guidance for the execution of all master control functions including commercial integration, manipulations and edits to the on-air playlists, and live-event execution

• Train Operators in operational best practices, issue resolution, and recovery

• Facilitate day-of-air changes across multiple departments including Sales, Traffic, Programming, Promotions, and News Operations

• Deliver exceptional customer service with an unwavering desire to fulfill customers’ needs

• Develop a deep knowledge of the operation’s technical architecture and on-air systems

• Resolve issues quickly and effectively to prevent on-air discrepancies

• Manage the end-to-end execution of all live events including preparation, in-event execution, and off-air adjustments

• Actively participate in the operation’s change control procedures by approving and maintaining awareness of all on-air maintenances and by managing critical components of maintenance operating procedures

• Assume transmission responsibilities as needed, including monitoring of uplinks and booking and QCing occasional remotes

Qualifications/Requirements

Basic Qualifications

• BA/BS in a related field or equivalent work experience

• 2+ years of experience in a broadcast operations environment

Additional Job Requirements

• Interested talent must apply via nbcunicareers.com in order to be considered (note job #35833BR)

• Must be willing to work in Centennial, CO

• Must have unrestricted employment authorization to work in the United States

• Must be at least 18 years old

• Must be willing and available to work flexible hours, including overnight shifts and weekends, in order to meet the needs of a 24x7 operation

Desired Characteristics

Desired Qualifications

• 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios

• Thorough understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements

• Technological curiosity and an improvement-oriented approach

• Unwavering composure in high-pressure situations

• A track record of meeting or exceeding performance expectations

• Fluency in Spanish as a second language

• Acute attention to detail

• Excellent interpersonal communication skills

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.