NBC Universal DWA Technology - Helpdesk / Desktop Support (OSA) in Glendale, California

Job Number 35279BR

Job Title DWA Technology - Helpdesk / Desktop Support (OSA)

Business Segment Filmed Entertainment Group

Sub-Business Film Animation Technology

Posting Category Technology/Engineering

About Us From the award-winning storytellers, artist and innovators at DreamWorks Animation and DreamWorks Animation Television come the beloved characters and stories that come alive on the big and small screens. From films like Shrek, How to Train Your Dragon and Trolls to original TV series including Trollhunters, Voltron and Home: Adventures with Tip & Oh, DreamWorks Animation continues to bring home the laughter, fun and courage to dream.

Visitto see our latest animated film and television productions.

DreamWorks is a division of NBCUniversal, one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Career Level Experienced

Country United States

State/Province California

City Glendale


The Operations System Administrator (OSA) provides OS, SW & HW support calls on Windows, OSX & Linux for DreamWorks Animation. The role supports the needs of multiple departments with multiple needs in a fast paced production environment at multiple sites.

The job requires excellent verbal & written communication skills, strong customer service focus, and abilities to work in a team & independently, learn on the fly, follow procedures and suggest improvements.

Job Responsibilities:

  • Building, installing, maintaining and troubleshooting Linux, OSX & Windows desktops & laptops

  • User account administration

  • Software & license installation

  • Application debugging

  • User support (phones, ticketing system, and deskside visits)

  • Develop & document tools/procedures

  • Install & maintain 3rd party software & licensing

  • Set up & move systems as necessary

  • Analyze issues & create solutions for HW & SW problems

  • Daily & weekly preventative maintenance procedures

Desired Characteristics

  • Bachelor degree in Computer Science or related field

  • Strong customer service skills

  • Prior UNIX/Linux/Windows experience is a must

  • Excellent verbal and written communication skills

  • Ability to learn quickly and work in a fast paced environment

  • Scripting experience (Perl, VBS, shell, etc.)

  • Systems administration experience a plus

  • Experience in a production environment desired

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.