NBC Universal DWA Technology - Helpdesk / Desktop Support (OSA) in Glendale, California
Job Number 35279BR
Job Title DWA Technology - Helpdesk / Desktop Support (OSA)
Business Segment Filmed Entertainment Group
Sub-Business Film Animation Technology
Posting Category Technology/Engineering
About Us From the award-winning storytellers, artist and innovators at DreamWorks Animation and DreamWorks Animation Television come the beloved characters and stories that come alive on the big and small screens. From films like Shrek, How to Train Your Dragon and Trolls to original TV series including Trollhunters, Voltron and Home: Adventures with Tip & Oh, DreamWorks Animation continues to bring home the laughter, fun and courage to dream.
Visitto see our latest animated film and television productions.
DreamWorks is a division of NBCUniversal, one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Career Level Experienced
Country United States
The Operations System Administrator (OSA) provides OS, SW & HW support calls on Windows, OSX & Linux for DreamWorks Animation. The role supports the needs of multiple departments with multiple needs in a fast paced production environment at multiple sites.
The job requires excellent verbal & written communication skills, strong customer service focus, and abilities to work in a team & independently, learn on the fly, follow procedures and suggest improvements.
Building, installing, maintaining and troubleshooting Linux, OSX & Windows desktops & laptops
User account administration
Software & license installation
User support (phones, ticketing system, and deskside visits)
Develop & document tools/procedures
Install & maintain 3rd party software & licensing
Set up & move systems as necessary
Analyze issues & create solutions for HW & SW problems
Daily & weekly preventative maintenance procedures
Bachelor degree in Computer Science or related field
Strong customer service skills
Prior UNIX/Linux/Windows experience is a must
Excellent verbal and written communication skills
Ability to learn quickly and work in a fast paced environment
Scripting experience (Perl, VBS, shell, etc.)
Systems administration experience a plus
Experience in a production environment desired
We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.