NBC Universal Quality Assurance Manager in Glendale, California

Job Number 35028BR

Job Title Quality Assurance Manager

Business Segment Filmed Entertainment Group

Sub-Business Film Brand Development

Posting Category Digital Media

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Career Level Experienced

Country United States

State/Province California

City Glendale


NBCUniversal Games and Digital Platforms group is looking for a seasoned QA Manager who brings energy and passion to the team. The ideal candidate will possess a positive attitude and an open mind with the ability to lead and look at things from different perspectives. Must be a gamer with basic understanding of Project Management and Product Release. The QA Manager will report to Sr. Director of Operations.

Job Duties (As a Project/Product Release Manager):

  • Ensure that Products (Games) are ready and compliant with the release environments to be launched (App Store, Google Store, Steam, etc.)

  • Work with internal and external teams to plan, measure, track, report and analyze project-tracking data (Milestones, Sprints, etc.)

  • Identify assumptions and risks within a full development cycle (validate assumptions vs. actuals) and suggest mitigation plans Job Duties (As QA/UAT):

  • Develop and evolve formal QA processes to ensure quality goals are met

  • Establish metrics and best practices

  • Validate bugs created by Partners and/or other third party testers

  • Play Games, identify and record bugs (in addition to third party tickets)

  • Set up dashboards and automate bug reporting

  • Communicate with Partners and influence the prioritization process (triaging)

  • Able to dive-in, identify challenges and provide potential solutions (“Tiger Team” QA of products)

  • When needed, manage external QA teams and act as liaison between testers, developers and production groups

  • Be Able to lead and mentor QA team members


  • Minimum of 5 years as a tester (2 years of which as a lead) within the gaming industry

  • Excellent knowledge in interacting with Atlassian tools (JIRA, Confluence, etc.)

  • Outstanding oral and written communication skills

  • Strong passion for games

  • Appreciation for high quality products and great user experiences

  • Ability to address challenges at the executive level

Desired Characteristics

  • Collaborative nature

  • Creative approach to problem-solving

  • Ability to promote simplicity without losing focus on user experience and goals

  • Strong focus on continuous learning and evolving

  • Open minded

  • Energetic and motivated

  • Detailed and solution oriented

  • Driven and proactive

  • Eager to identify and resolve challenges and issues

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