NBC Universal Client Manager, Apple Partnerships in Los Angeles, California

Job Number 34058BR

Job Title Client Manager, Apple Partnerships

Business Segment Ad Sales

Sub-Business Ad Sales Business Operations & Strategy

Posting Category Sales

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Career Level Experienced

Country United States

State/Province California

City Los Angeles

Responsibilities

As a Client Manager, you will be responsible for managing the day-to-day partner relationships and sales processes to guarantee your Sales team hits its revenue goals. You will be a member of a highly motivated Digital Ad Sales team at NBCUniversal where account relationship building and customer satisfaction are keys to a successful candidate.

•Team with planning group to understand vendor goals and objectives and brainstorm solutions.

•Work with all internal and external departments (Ad Ops, Marketing, Management, Site Team, etc.) on the development and implementation and execution of client creative.

•Accountable for providing planning team and external teams with strategic solutions to workflow and process.

•Demonstrate digital expertise in the area of sales operations.

•Ability to handle quality assurance and quality testing on all client creative as well as 3rd party creative.

•Oversee digital operations platform as it relates to creative, trafficking and sales partner fulfillment.

•Collaborate with teams and work with partners and outsourced teams to ensure campaign delivery.

•Process improvement across operations to drive efficiencies and improved process.

•Work with all internal departments (Ad Ops, Marketing, Management, Site Team, etc.) on the development and implantation of client campaigns

•Create media plans that meet customer needs and maximize revenue for NBCUniversal

•Work closely with Planning Manager to tactically drive company-wide goals and improve operational sales process

•Manage client relationships and deliver superior customer service

•Handle client services and ensuring all digital campaigns get live, including collection of assets and liaising with Ad Ops to ensure campaigns go live as expected

•Lead the monitoring and reporting of campaign performance and proactively communicate any issues to internal team and client, when necessary

•Communicate campaign highlights and/or red flags to AE/Planning Manager to enable resolution with client

•Monitor campaign to ensure delivery (running internal and 3rd party reporting) – assist with billing

•Ensure post-campaign research studies are properly coordinated, where applicable

•Deliver campaign recap to AEs and/or clients summarizing performance

•Coordinate with Account Executives on development of renewal strategies based on client/program insights

Qualifications/Requirements

Basic Qualifications

•Four year degree (B.A.,B.S) from an accredited college of university

•2+ years of online experience in media planning or client service role

•Two years of project media related projects

Eligibility Requirements

•Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered

•Willingness to travel and work overtime, and on weekends with short notice

•Must be willing to work in New York

•Must be willing to submit to a background investigation

•Must have unrestricted work authorization to work in the United States

•Must be 18 years or older

Desired Characteristics

Demonstrates project management skills

•Digital media Industry experience preferred

•Well-organized and attention to detail

•Strong computer skills, especially in Excel, PowerPoint, and Word

•Ability to multi-task in a fast-paced environment

•Ad Serving software and tracking knowledge is a plus

•Strong analytical and creative skills

•A strong ability to perform independently and proactively while working in a team environment

•High energy and teamwork mentality is a must

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.