NBC Universal Client Relations Coordinator in Los Angeles, California

Job Number 35850BR

Job Title Client Relations Coordinator

Business Segment Cable Entertainment

Sub-Business Priv

Posting Category Marketing

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

Priv is a mobile app and web platform that delivers vetted beauty and wellness services to your location. Priv offers services ranging from hair, makeup, nails, massage, spray tanning, facials, men's grooming and fitness.

Career Level Entry-Level

Country United States

State/Province California

City Los Angeles

Responsibilities

Responsibilities:

  • Be an expert on the PRIV platform (iOS, Android, and web)

  • Handle all inbound and outbound user communication through phone, email and live chat

  • Prioritize and troubleshoot user issues with a sense of urgency

  • Proactively assist users with recommendations and general account support

  • Maintain a strong user satisfaction score

  • Contribute to special client relations projects

  • Participate in cross-departmental initiatives

  • Be a champion of the PRIV brand

Qualifications/Requirements

Basic Requirements:

  • 1-3 years of customer service experience

  • Be comfortable with mobile technologies

  • Ability to adapt to a fast-paced environment

  • Be well spoke and have impeccable grammar and spelling

  • Strong communicate skills

  • Out-going and energetic personality

  • Be willing to work flexible hours, weekends and evening shifts

Eligibility Requirements

•Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered

•Must be willing to work in Los Angeles, CA

Desired Characteristics

Desired Qualifications:

  • Experience with Intercom.io

  • Experience with Zendesk

  • Experience with Slack

  • Experience in a call center

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.