NBC Universal Coordinator, Client Services in Los Angeles, California

Job Number 34125BR

Job Title Coordinator, Client Services

Business Segment Operations & Technical Services

Sub-Business Technology

Posting Category Technology/Engineering

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Career Level Experienced

Country United States

State/Province California

City Los Angeles


The IT Coordinator is responsible for maintaining hardware and software assets of the business clients and the client service technology team, and will provide administrative support to the team when planning, organizing, and implementing change.

Essential Responsibilities

• Discuss weekly new hire list with HR contacts

• Reach out to hiring managers to discuss equipment and software requirements

• Procure equipment and provide to system analysts

• Procure software applications

• Create ServiceNow requests and assign to appropriate analysts

• Follow up with new hire and hiring manager after setup is complete

• Maintain employee termination communication with HR contact

• Reach out to manager of terminated employee to arrange equipment return

• Create ServiceNow tickets for equipment removal

• Process equipment for redeployment/decommissioning

• Update ServiceNow asset records

• Solid understanding and awareness of changing workplace technologies

• Identify end user requirements and specifications

• Engage vendors to obtain quotes

• Provide requestor with quote information/options

• Process purchase in accordance with NBC Universal equipment and software licensing policies.

• Maintain non-enterprise licensing inventory

• Maintain log of all purchases processed

• Resolve inquiries regarding purchasing and orders from various departments and escalate to manager if needed

• Create annual PC refresh scheduled based on identified opportunities

• Physically verify PC refresh opportunities and create/dispatch ServiceNow tickets to analysts to perform the refresh

• Maintain PC refresh records for supported business units

• Update ServiceNow asset records

• Work with clients and move teams to plan large deployments or employee moves

• Procure any equipment required to complete the deployment/move

• Schedule appropriate number of analysts to complete the work

• Follow-up with client to ensure the deployment/move has been completed successfully

• Track/monitor asset counts and reconcile discrepancies

• Track/monitor asset discrepancies

o Missing or assigned to inactive SSOs

o Location compliance

o Supported By group discrepancies

o Naming convention anomalies

• Loaner/project computer tracking

• Maintain stockroom containing stored assets and ensuring it is accurately recorded in ServiceNow

• ServiceNow queue management:

o Acting backup for ticket dispatching

o Monitor tickets nearing a breach of SLA

o Monitor tickets nearing an age of 30 days

• Plan and oversee organization initiatives such as, but not limited to:

o Large-scale software deployments on multiple platforms

o Laptop encryption compliance

o Asset inventory reconciliation

o PC Refresh

• Provide status reports to management for all projects

• Schedule work and load balance tasks assigned to analysts

• Communicate changes to staff and follow-up

• ServiceNow Reporting:

o Ticketing metrics

o Progress on organization and/or department strategic initiatives

o Forecasting business levels based on historical ServiceNow data

o Identify trends in customer incidents/requests

o Identify new reporting needs and build/publish those reports to management as needed

o Asset management

o PC Refresh progress/opportunities


• Minimum 2 years of experience in a related capacity, preferably supporting IT departments and workflows

• Proficient working with computers, including expertise in Microsoft Excel, Outlook, Word, and PowerPoint

• Must have working knowledge of using Excel pivot tables and vlookup

• Must be able and willing to lift heavy equipment (up to 50 lbs. by self)

Desired Characteristics

• Ability to work at a fast pace environment while managing multiple tasks and maintaining a professional attitude

• Manages multiple priorities and meet deadlines and demonstrates a methodical approach for all projects

• Motivated and cohesive team player

• Previous experience working for a Media Company

• Communicates effectively in both written and verbal

• Demonstrate innovative ways to use technology to improve day to day responsibilities

• Meticulous attention to detail and ability to prioritize effectively

• Proactive in keeping abreast of industry developments and company news

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