NBC Universal Manager, Global Security Operations in New York, New York

Job Number 36816BR

Job Title Manager, Global Security Operations

Business Segment Operations & Technical Services

Sub-Business Technology

Posting Category Technology/Engineering

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

Career Level Experienced

Country United States

State/Province New York

City New York

Responsibilities

Role Purpose

The Technology Operations Manager will be an IT Technology representative in the systems support team servicing Global Security Operations for NBCUniversal Domestic and International sites.

Responsibilities

• Provide day to day systems support and project related support for activities for Global Security Operations business areas

• Manage and support systems related to applications in Physical Security Operations functions

• Provide application support on an on-call basis, 24X7 for outage and change management; preventative maintenance

• Manage and support multiple NBCUniversal projects supporting access control and video infrastructure and software solutions for multiple campuses

• Facilitate and manage application outage management processes including software and hardware troubleshooting towards resolution

• Manage third party vendors against vendor Service Level Agreements and Master Service/Master Product Agreements

• Manage application product upgrades for vendor supported systems through implementation

• Required to perform frequent maintenance activities on monthly or as need basis, after hours or on weekends

• Provide project management and manage project communications according to PMI and NBCUniversal processes

• Document business processes and requirements for new and existing software development efforts and system migrations

• Document intersystem and technical requirements and data flows

• Provide ongoing engagement and communications to business and IT management

• Develop and deliver presentations to executive, business stakeholders and IT Management

• Generate and analyze quality metrics and reports for business and IT Management

• Conduct cost benefit analysis for project initiatives

• Ensure the quality of services and solutions to application user base, other application owners and IT technical teams

• Manage ongoing process improvement initiatives

• Support tactical plans and strategic roadmaps in support of business and IT needs

• Collaborate with other IT and technology groups to identify achievable solutions, manage scope and project budgets

• Assess and arrange for ongoing training of application user base

• Manage vendors and extended support teams on a day to day basis

• Derive, analyze and review service level agreements and service quality requirements provided by third party service providers

• Ability to generate and manage status reports, meeting minutes, and change or outage notifications

• Ability to prepare and deliver presentations for senior management

Qualifications/Requirements

Basic Qualifications

• Bachelor’s degree and minimum 3 years relevant work experience in an Information Technology application capacity

• Ability to generate advance level SQL queries

• Minimum 3 years work experience in project management of software solutions

• Minimum 3 years work experience in business consulting, or technical support role

• Ability to travel as needed, including overnight stays

• Must be willing to work onsite at group’s New York offices

• Must be willing to work nights and weekends as part of ongoing business support, as needed

Eligibility Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered

• Must be willing to work in New York, NY

Desired Characteristics

• Media Entertainment industry experience strongly desired

• Work experience managing Physical Access Control and Video (CCTV) Systems (i.e. Geoffrey SMS, Salient, Lenel, Genetec)

• Work experience in interpreting system transaction logs of peripheral devices (i.e. CCTV cameras, video recorders)

• Work experience in supporting access control systems for theme parks or open spaced environments

• Experience supporting applications integrated with worker database systems with access control systems

• Excellent written and verbal communication skills

• Ability to interface and influence at all levels in the organization

• Familiarity with security or access control concepts and business processes

• Working knowledge of Waterfall, Agile, Scrum or Rapid Development processes

• Experience in physical identity and access management systems and workflow processes

• Ability to communicate effectively to business and technical teams

• Demonstrated ability to prioritize and handle multiple projects and initiatives

• Demonstrated negotiation and problem resolution skills

• Experience with managing technical solutions vendors

• Experience managing with software and load testing processes

• Familiarity with enterprise system rollouts

• Demonstrates executive presence

• Ability to think analytically, strategically, not just tactically

• Ability to estimate project effort and maintain project budgets

• Proven ability to manage a software development virtual, offshore, and onsite teams

• Technical skills: SQLServer, Oracle, Java, .NET, JBOSS, Mobile devices, IIS, Windows

• Technical toolsets: Service Now, SharePoint, MS Project, Visio, Office, Drop Box, Project and Portfolio Management (PPM), Slack

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