NBC Universal Internship - Fall 2017 - Attractions Operations-Universal Orlando Resort in Orlando, Florida

Job Description

Expand your universe with Universal’s Campus 2 Career Internship Program! This program can provide not only extensive learning opportunities, but real world experience as well. An Internship with Universal Orlando offers abundant networking and exposure opportunities to one of the world’s top entertainment destinations.

SUMMARY: This intern will be providing general support for the Attractions Operations Team with primary focus on administrative, Express redemption, scheduling, and project functions of the department. The purpose of this intern will be to assist the Back of House Team with the “behind the scenes” workings of the Attractions Department to ensure the front of house operation can be performed flawlessly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assist with budget tracking for the Attractions Department

  • Analyzing Express reports and completing field audits based on report findings

  • Review and complete supply requests as they come in from the field management team

  • Learn and complete weekly schedules for the Attractions Department as needed

  • Identifies scope of assigned Attractions projects and works with other departments to determine cost and feasibility

  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities

  • Perform other duties as assigned

    UO SERVICE EXPECTATIONS:

Practices the Universal Orlando Service Expectations–Set the Stage, Know Your Stuff, Wow’em Now, Be a Hero. Adheres to Universal Orlando’s appearance and wardrobe guidelines. Provides guests with accurate information. Practices “Look, Focus, Act” by continuously scanning the work environment and recognizing the service needs of guests and fellow Team Members. Takes ownership and demonstrates active listening and effective questioning to identify suitable, personalized options to efficiently meet or preferably exceed the service expectations of our guests or Team Members. Applies service recovery, as warranted.

Requirements

REQUIREMENTS:

  • In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution

  • Current class standing of Sophomore or above

  • Cumulative GPA of 3.0 or above (official transcripts available upon request)

  • Consistent attendance is a job requirement

  • Approximate dates of this internshipare from are from lateAugust 2017 - early December 2017

  • Availability requirement typically includes 24-40 hours per week; Monday through Friday (may include weekends)

  • Preferred majors include: Business

  • Preferred coursework completed: Basic accounting/finance classes

    PREFERRED QUALIFICATIONS:

  • Full understanding of the Microsoft Office Suite including, but not limited to: Word and PowerPoint

  • Must possess advanced understanding of Microsoft Excel

  • Experience in managing multiple budget lines

  • Experience in analyzing reports

  • Strong interpersonal skills, problem-solving abilities and organization

  • Exceptional attention to detail

  • Superior written & verbal communication skills

  • Work in a fast-paced environment and adhere to deadlines

  • Ability to work autonomously and/or in teams

  • Prior internship experience is preferred

    ADDITIONAL INTERNSHIP INFORMATION:

In order to be considered, a resume is required with your application and must include major, anticipated graduation date and cumulative GPA.

Recent graduates will not be eligible for this program.

Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the volume of responses, only applicants of interest will be contacted.