NBC Universal Internship – Fall 2017 – eCommerce-Universal Orlando Resort in Orlando, Florida

Job Description

Expand your universe with Universal’s Campus 2 Career Internship Program! This program can provide not only extensive learning opportunities, but real world experience as well. An Internship with Universal Orlando offers abundant networking and exposure opportunities to one of the world’s top entertainment destinations.

SUMMARY:The Universal Orlando Resort eCommerce team is seeking an intern who will support B2B, B2C and International eCommerce initiatives.


  • Support eCommerce team with implementations of key strategic initiatives

  • Conduct User Acceptance Testing (UAT) for project launches and ongoing builds

  • Create website audits to monitor Search Engine Optimization (SEO) implementation, content consistency and brand standards.

  • Analyze data from custom research and /or customer analytics to assist in strategy development.

  • Benchmark emerging technologies and competitive threats in ecommerce landscape.

  • Implementation of website content and assets for new products and promotions and ensure existing content is updated as needed.

  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.

  • Perform other duties as assigned.


Practices the Universal Orlando Service Expectations–Set the Stage, Know Your Stuff, Wow’em Now, Be a Hero. Adheres to Universal Orlando’s appearance and wardrobe guidelines. Provides guests with accurate information. Practices “Look, Focus, Act” by continuously scanning the work environment and recognizing the service needs of guests and fellow Team Members. Takes ownership and demonstrates active listening and effective questioning to identify suitable, personalized options to efficiently meet or preferably exceed the service expectations of our guests or Team Members. Applies service recovery, as warranted.



  • In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution

  • Current class standing of Sophomore or above

  • Cumulative GPA of 3.0 or above (official transcripts available upon request)

  • Consistent attendance is a job requirement

  • Approximate dates of this internship are from late August 2017 - early December 2017

  • Availability requirement typically includes 24-40 hours per week; Monday through Friday (may include weekends)

  • Preferred majors include: Marketing, Communications, Business, Advertising, MBA


  • Must be efficient in Microsoft Office Programs including, but not limited to: Word, PowerPoint, Outlook.

  • General understanding of HTML, advanced Excel and digital environments is a plus.

  • Deadline driven and operate with a strong sense of urgency.

  • Flexible and adaptable with the ability to work under pressure.

  • Strong interpersonal skills, problem-solving abilities and organization

  • Exceptional attention to detail and time management

  • Superior written & verbal communication skills

  • Work in a fast-paced environment and adhere to deadlines

  • Ability to work autonomously and/or in teams

  • Prior internship experience is preferred

  • Highly motivated self-starter


In order to be considered, a resume is required with your application and must include major, anticipated graduation date and cumulative GPA.

Recent graduates will not be eligible for this program.

Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the volume of responses, only applicants of interest will be contacted.