NBC Universal Internship – Fall 2017/ Spring 2018 – HR, Organizational Development-Universal Orlando Resort in Orlando, Florida

Job Description

Expand your universe with Universal’s Campus 2 Career Internship Program! This program can provide not only extensive learning opportunities, but real world experience as well. An Internship with Universal Orlando offers abundant networking and exposure opportunities to one of the world’s top entertainment destinations.

SUMMARY:Supports the Performance Management process and the uPerform system. This person will assess, trouble shoot, and resolve end user issues with the uPerform system for the performance management life cycle. Provides exemplary guest service by assisting and satisfying guest's and internal client's needs. In this role, interns will learn practical applications of OD/I/O interventions in a large scale corporation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Respond to user questions and concerns regarding performance process and uPerform system via phone, email, and instant message

  • Trouble shooting end user issues with uPerform system

  • Archiving and disseminating regularly scheduled reports from uPerform system

  • Data entry and basic manipulation of files in Microsoft Office products associated with uPerform administration and other HR/OD processes requiring presentations of data/information (e.g., HRP/succession planning, TSAT, assessments, etc.)

  • Conducts basic/intermediate data analysis for other OD functions such as ad hoc surveys, team effectiveness sessions, focus groups and interviews, process training/education sessions, etc.

  • Supports 6 OD Team Members in providing responses to clients on major process questions, including utilizing online systems for producing reports, researching questions and referencing data

  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.

  • Perform other duties as assigned.

UO SERVICE EXPECTATIONS:

Practices the Universal Orlando Service Expectations–Set the Stage, Know Your Stuff, Wow’em Now, Be a Hero. Adheres to Universal Orlando’s appearance and wardrobe guidelines. Provides guests with accurate information. Practices “Look, Focus, Act” by continuously scanning the work environment and recognizing the service needs of guests and fellow Team Members. Takes ownership and demonstrates active listening and effective questioning to identify suitable, personalized options to efficiently meet or preferably exceed the service

Requirements

REQUIREMENTS:

  • In pursuit of a Bachelor or Graduate degree at an Accredited Institution

  • Current class standing of Senior or above

  • Cumulative GPA of 3.0 or above (official transcripts available upon request)

  • Consistent attendance is a job requirement

  • Approximate dates of this internship are from October 2017 – late February 2018

  • Availability requirement typically includes 24-40 hours per week; Monday through Friday

  • Preferred majors include: I-O Psychology, Organizational Development, Market Research, Human Resources, Psychology, Business

  • Preferred coursework completed: Research Methods, Statistics, Organizational Behaviors, Organizational Development

PREFERRED QUALIFICATIONS:

  • Analytical and critical thinking combined with strong written communication and summarization skills

  • Strong guest service orientation

  • Superior written & verbal communication skills

  • Exercise judgment within defined procedures and practices to determine appropriate action

  • Able to summarize/synthesize large amounts of qualitative information

  • Must be efficient in Microsoft Office Programs including, but not limited to: Word, Excel, and PowerPoint. Familiarity with Access a plus

  • Strong interpersonal skills, problem-solving abilities and organization

  • Exceptional attention to detail

  • Work in a fast-paced environment and adhere to deadlines

  • Ability to maintain confidential information

ADDITIONAL INTERNSHIP INFORMATION:

In order to be considered, a resume is required with your application and must include major, anticipated graduation date and cumulative GPA.

Recent graduates will not be eligible for this program.

Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.