NBC Universal Lead Attendant, Turnstiles-Universal Orlando Resort in Orlando, Florida32806

Job Description

JOB SUMMARY: Supports management in directing and coordinating activities of department and employees by performing the following duties. Provides leadership and direction to hourly Turnstiles Attendants while maintaining proper guest flow through entry and exit Turnstiles.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Performs all operational duties related to the daily opening and closing of the venue. Completes opening and closing checklists for operational readiness, inspects the work environment including equipment and overall show quality.

  • Oversees the operation and is the first point of contact for team members, guests, and interdepartmental partners in the absence of the Supervisor. Responsible for the consistent execution of guest service and operational standards and motivating team members to provide excellent service and efficient guest entry into the parks.

  • Monitors the operation for any technical issues, updates hourly reports, communicates and escalates any concerns as necessary.

  • Ensure daily staffing levels and break schedules are adjusted according to park attendance. Proactively adjust manned positions to add and remove points of entry based on guest flow.

  • Train and coaches performance, conducts daily shift meetings, and spot talks and documents performance utilizing the Lead Observation Report. Aids in the dissemination of general company and venue or area specific forms of communication. Effectively applies the UO service model of Look, Focus, Act to satisfy and resolve the needs of the guests and the Team Members.

  • Assist hourly Turnstile Attendants in verifying ticket ownership upon guest entry and re-entries by asking exploratory questions and escalate failed verifications to the Investigations Team. Provide excellent service to Guests by resolving ticket issues in the field whenever possible. Sets the example when working in an attendant role.

  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

  • Perform other duties as assigned.

SCOPE: Supports management in directing and coordinating activities of department and employees by performing the following duties. Provides leadership and direction to hourly Turnstiles Attendants while maintaining proper guest flow through entry and exit Turnstiles.

Requirements

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required (examples: knowledge of specific aspects of an industry, technical knowledge and/or skills, communication skills, analytical skills, problem solving ability, multi-tasking ability…).

EDUCATION: High school degree or GED required.

EXPERIENCE: 0-1 Year: Employed with UO for a minimum of 90 days required. Six months to one year experience providing work direction preferred. See specific job description; or equivalent combination of education and experience.

On the Job Training:Completion of Lead Foundations course and demonstration of proficiency in division-specific Lead accountabilities as defined by the Post Training Technical Assessment.

PHYSICAL DEMANDS:

While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) ability to maintain attentiveness up to 4 carrying hours throughout the shift duration.

  • Frequently (1/3 to 2/3 of the time) use of hands to grip, pinch, feel, and handle objects.

  • Occasionally (1/3 of the time or less) Sitting, climb stairs, balance, stoop, kneel, crouch, push/pull with arms above and below head. Using input function such as keyboard/mouse.

  • Specific vision requirements for this role may include: close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).

WORK ENVIRONMENT:

While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) ability to work outdoors in various weather conditions, directly in sunlight or heat, or cold elements.

  • Occasionally (1/3 of the time or less) Exposure to bodily fluids (blood/vomit).

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)