NBC Universal Manager, Engineering Operations in Orlando, Florida

Job Number 33907BR

Job Title Manager, Engineering Operations

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Theme Parks – Technical

About Us Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be "doing a job." You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

Career Level Experienced

Country United States

State/Province Florida

City Orlando


JOB SUMMARY: Oversee the operational activities and efforts of Engineering and QC focusing on compliance, procedures and audits. Ensure Universal Creative’s and third party vendors’ documentation is in compliance with UO procedures. Manage Document Control Team to ensure proper control, storage, archival and retrieval of electronic and hard copy required documents. Manage Engineering team’s task lists, so tasks are tracked and communicated. Focus on process improvements for Engineering, Document Control, and other procedures (ECN, TD, PM, DCN, etc.)


• Manage Documentation Control team to establish all documentation is received, safeguard, entered in to appropriate systems, accessible to team via Share Point, and in appropriate format. Coordinate with Creative to receive all project documentation. Provide a working relationship with Creative, so Creative delivers all requirements on new projects, tracking through the F24 handoff process and final, as installed. For documents not in the UO standard, determine best way to transition to AutoCAD. Supporting the Document Change Notice (DCN) Approval Process for all internal written documentation. This includes vendor’s Service Bulletins that shall be translated into Engineering Change Notice (ECN), Temporary Deviation (TD), or (DCN) and track the results. Review and manage outside vendors working on drawings, manuals, etc. Verify that these modifications, revisions, updates, or initial documentation, are complete, accurate and validated.

• Focus on process improvement within the Document Control area. This includes policies and procedures are updated and team members appropriately educated. Support the development of any new Document Control Standard Operating Procedure (SOP) to improve the efficiency, reliability, the usage, storage, retrieval, etc.

• Manage QC’s audit team to ensure Job Plan (JP), Preventive Maintenance (PM), etc. are appropriately reviewed and monitored. As independent liaison, ensure that JPs and PMs remain correct and current. Assist with creating JPs and PMs for new venues. Focus on process improvements for JPs, PMs, DCNs, etc. Develop and educate Team Members, so the have the appropriately knowledge and skills for evaluating these procedures.

• Manage Engineering Department’s Budget to include preparing, tracking, coordinating, allocating, and reporting current and future budgets. Track Team Member project labor hours, so they are journaled to the correct budget. Create checklist of tools required for each position to provide new hires with the appropriate software, hardware, equipment, access, etc. Manage Engineering’s Equipment Purchases, Equipment Repair/Annual Calibration Program, Personnel Safety Equipment Procurement and Management, Bicycle PM Maintenance Program, etc. Manage Maximo, Purchase Manager, PCARD Order Receipts and Payments Processing.

• Manage and track all software used in Engineering (Engineering, Document Control, and Quality Control). This includes analyzing and maintaining software version required to support the parks. Develop a spreadsheet that show renewal dates, subscriptions dates, software update, future software purchases, etc.

• Manage appropriate tracking tools for safety and projects that are implemented and monitored. Ensure engineering task lists and projects (including those of vendors) are appropriately tracked and reported. Document accomplishments throughout the year.

• Oversee and support the Engineering Team Member Satisfaction Representative to help with initiatives and the improvements in Engineering’s Team Member Satisfaction survey results each year.


• Manage, develop and execute an Office Space Plan for all of the Sr. Director’s Team Members (Engineers, QC, Doc Control, and management), including office spaces in B-32, B-30, B-5, or other areas. Work with Facilities and their designer to develop the new areas as required, including current requirements and future growth of the Engineering Department.

• Establish a system to validate all Engineering’s Team Members have appropriate safety training and complete such requirements on time. Meet with all Team Member to review their safety training requirements and determine if their other safety training is required. Provide leadership for UO’s Safety Program like SafeStart and other safety programs.

• Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and team member involvement activities.

• Perform other duties as assigned.

SCOPE: Oversee the operational activities and efforts of the Engineering and QC team focusing on compliance, procedures and audits. Manage Documentation Control team, ensuring proper control, storage, archival and retrieval of electronic and hard copy required documents and ensuring all proper documentation is received from Creative and third party vendors. Ensure engineering team projects and task lists are tracked and communicated.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION: A Bachelor’s degree in Engineering or related fields is required.

EXPERIENCE: 7 - 10 years’ experience in an Engineering environment focused primarily on project management of ride and show systems; or an equivalent combination of education and work experience.


• Strong analytical skills with a logical approach to problem solving, troubleshooting capabilities, a team player, organized, and self-motivated.

• Demonstrated ability to lead people effectively to accomplish the departmental mission.

• Proficiency with personal computers using Windows, word processing and spreadsheets.

• Proficiency in electrical & mechanical drawings and technical documents.

• Communication skills in oral, written memos, reports and drawings.

• Experience interacting with other Engineering and Maintenance Department disciplines.

• Experience performing project management functions especially in the areas of technical compliance, scheduling and budgeting.

Desired Characteristics

PHYSICAL DEMANDS: How much on-the-job time is spent in the following physical activities during a work day?

Must be able to regularly (2/3 of the time and more):

• Talking

• Close vision with or without corrective lens. (clear vision at 20 inches or less)

• Distance Vision with or without corrective lens. (clear vision at 20 feet or more)

• Color Vision (ability to identify and distinguish colors)

• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

• Depth Perception (vision, ability to judge distances and spatial relationships)

• Ability to maintain alertness and attentiveness up to 4 hours while working varying hours.

• Ability to maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure)

Must be able to frequently (1/3 to 2/3 of the time):

• Standing for prolonged periods

• Sitting for prolonged periods

• Hearing audible alarms, voice commands with background noise

• Ability to work in varied light conditions including low or diminished lighting

Must be able to occasionally (up to 1/3 of the time):

• Walking for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk)

• Use of hands and fingers to grip, pinch, handle or feel objects, tools or controls

• Climb Stairs / Ladders

• Ability to work at heights for prolonged periods of time including heights with or without railings or over open pits greater than 4 feet.

• Balance

• Repetition-using an input device-a keyboard or mouse-in a steady manner

• Lifting up to 25 pounds with control

• Pushing up to 25 pounds with control

• Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions)

• Ability to work in an environment with flashing lights including strobe lamps

• Ability to work in small or tight spaces

• Ability to work in wet, humid conditions (non-weather)

• Ability to work in outdoor weather conditions to include direct sunlight, heat or cold

• Will require the use of a high reach (Aerial lift)

• Will require the use of a motorized company vehicle or a leased or personal vehicle for company business.

• Will require performing maintenance or servicing of powerized (energized) equipment (pneumatic, hydraulic, electrical) LOTO

This position will require a valid Florida state driver’s license.

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