NBC Universal Manager, Human Resources (Split Shift 2nd/3rd) in Orlando, Florida

Job Number 34671BR

Job Title Manager, Human Resources (Split Shift 2nd/3rd)

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Human Resources

About Us Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


Provides Team Member advocate support as well as partnering with management teams on a split second/third shift across the entire resort; provides guidance in employee relations issues including investigating complaints, ensuring correct policy administration and performance management.


  • Provides support for both hourly Team Members and the management teams by multiple, active interactions with them in their work areas, offices, break rooms, maintenance bays and shift meetings in order to promote Universal Orlando’s Positive Work Environment philosophy and seek out potential employee relations issues.

  • Investigates complaints of possible policy violation issues (not including attendance) that could result in disciplinary action and then partners with the division’s Human Resources Employee Relations/Business Partner to discuss next steps to ensure fair and consistent enforcement of policies and practices.

  • Acts as a liaison between all third shift Team Members and core Human Resources departments (Payroll, Records, Benefits, Compensation, Talent Development and Staffing) by assisting with programs and communicating information or by investigating questions or concerns.

  • Supports management teams by encouraging and coaching employee engagement and Team Member Satisfaction (TSAT) action planning efforts while partnering with them to manage employee impact and reaction to upcoming changes.

  • Provide a weekly summary of employee relations activities to include but not limited to:

  • Team Member issues, investigations and results

  • Policy violations, investigations and results

  • Engagement activities

  • Management coaching


EDUCATION: Bachelor's degree from a four-year college or university in Human Resource, Psychology or Management required.

EXPERIENCE: 3-5 years Human Resources experience required; 1-3 years management experience preferred; hospitality experience is a plus; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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