NBC Universal Manager, Organizational Development in Orlando, Florida

Job Number 34265BR

Job Title Manager, Organizational Development

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Human Resources

About Us Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


SUMMARY: Accountable for long term planning and project management of effective organizational development systems, strategies and processes. Provides organizational development and systems support to enhance Universal Orlando’s culture, effectiveness and ability to achieve strategic business goals. Consults and coaches leaders regarding application of Organization Development tools and processes to achieve superior business results.


  • Provides coaching, consulting and facilitation to leaders and work groups to understand key Human Resources issues and business needs and offer support. Researches and analyzes critical Human Resources issues and proposes viable solutions to enhance organizational performance and productivity. Markets Organizational Development products and services internally to Universal clients and provides guidance and direction to Universal Orlando leaders regarding Organization Development strategies and initiatives to lead organization to increased effectiveness.

  • Supports development, implementation and communication on systemic HR systems and processes to improve individual, team and organizational effectiveness through critical Organizational Development initiatives such as 360° Feedback, Employee Satisfaction Surveys, Performance Management and Development, Succession Planning/Human Resources Planning (HRP), Team Effectiveness, Organization Structure/Alignment, Exit Interviews, Research & Analysis, Selection/Assessment and Ad Hoc Surveys.

  • Provides overall project management and systems and technology support for critical Organizational Development initiatives outlined above to support needs across Universal Orlando.


EDUCATION: Master's degree in Organizational Behavior, Industrial Organizational Psychology, Instructional Design, Human Resources Management, Change Management, or Organization Development required.

EXPERIENCE: 5-7 years of Organization Development experience as an internal practitioner of Organization Development; or equivalent combination of education and experience..

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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