NBC Universal Programmer Analyst, Guest System Support in Orlando, Florida

Job Number 34309BR

Job Title Programmer Analyst, Guest System Support

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Technology/Engineering

About Us Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


SUMMARY The Guest Systems Support Team is responsible for participating in the overall sustainment, ongoing strategy, standardization, analysis, design, implementation and configuration of guest systems and services at Universal Parks and Resort, Orlando. The Guest Systems Support Team will work with solutions and tools built on an emerging cognitive computing platform and participate in a highly collaborative team environment leveraging agile methodologies and structure.

The Programmer Analyst’s role is to define, develop, test, analyze, and maintain software applications in support of the achievement of business requirements. This includes testing, analyzing and supporting software programs and applications. The Programmer Analyst will also research, design, document, and modify software specifications throughout the production life cycle.


  • Liaise with other technical staff to assist in resolving problems with mobile systems, software products or company software systems.

  • Design, run and monitor software tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.

  • Consistently test, configure and monitor software programs and applications according to requirements.

  • Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.

  • Provide daily/weekly status reports and communicate open issues to team and manager.

  • Technologies used in Guest Systems Support may include:

  • Complex SQL Stored Procedures

  • Web and mobile application triage

  • Angular JS, HTML, Node JS,.NET/C# and/or Java development

  • Working understanding of Android and iOS platforms

  • Websphere Commerce

  • Tridion

  • Technical, Process, and Test automation

  • Agile and Waterfall methodologies

  • Core infrastructure design


EDUCATION: Bachelor’s degree in Computer Science, MIS, Engineering or equivalent experience.


  • College diploma or university degree in the field of computer science, information systems, technology, project management or software engineering and/or 1-3 years equivalent work experience.

  • 1-3 years of work experience in IT, preferred in IT Support role

  • Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex system issues

  • Experience with one or more databases such as DB2, SQL Server etc.

  • Database foundations for modeling, configuration and information management in SQL Server

  • Troubleshooting web applications and web services experience

  • Administering IIS and Windows Service applications

  • Working understanding of Android and iOS platforms

  • Design and development of customized stored procedures, applications and reporting

  • Experience working in an Agile structured environment

  • Highly self-motivated and ability to work independently with minimal supervision

  • Keen attention to detail

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Demonstrated ability to handle multiple projects and initiatives simultaneously

  • Strong communication skills

  • Self-starter

  • Preferred requirements:

  • Mobile services and support experience

  • Web support experience

  • Mobile design

  • Theme Park experience

  • ITIL Certified

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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