NBC Universal Programmer Analyst, Operations - Business Systems in Orlando, Florida

Job Number 34146BR

Job Title Programmer Analyst, Operations - Business Systems

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Technology/Engineering

About Us Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as the The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


SUMMARY: The Programmer Analyst’s role is to define, develop, test, analyze, and maintain software applications in support of the achievement of business requirements. This includes testing, analyzing and supporting software programs and applications. The Programmer Analyst will also research, design, document, and modify software specifications throughout the production life cycle.

This position requires the ability to quickly understand supporting business requirements, system processes and work within the IT organization to support diverse business applications.


  • Liaise with other technical staff to assist in resolving problems with software products or company software systems.

  • Design, run and monitor software tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.

  • Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.

  • Consistently test, configure and monitor software programs and applications according to requirements.

  • Collaborate with business analysts, programmer analysts, QA team and architects in conceptualizing and development of new software programs and applications.


  • Communication to teams both internal Parks Technology and client teams regarding the application support efforts and strategy requirements and provides training to all teams on these dashboards.

  • Development, execution and documentation.

  • Troubleshooting and resolution of application issues.

  • Participating in the team’s support on-call rotation.

  • Reporting of key Monitoring KPIs and metrics.



  • Experience with IIS and Windows Server 2008 and 2012.

  • Extensive relational database and operating systems experience with Microsoft SQL Server.

  • Strong written, oral, and interpersonal communication skills.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Ability to work both independently and in a team-oriented, collaborative environment.

  • Experience with installation of complete environments, including virtual environments, server and software setup.

  • Ability to collaborate with vendors to ensure project completion.

  • Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.

  • Hands-on experience developing unit test cases and plans.

  • Flexible and adaptable in regards to learning and understanding new technologies.

  • Knowledge of applicable data privacy practices and laws.

  • Working understanding of platforms such as Windows and various devices.

  • Ability to conduct research into software-related issues and products.

  • Highly self-motivated and directed.

  • Keen attention to detail.

  • Proven analytical and problem-solving abilities.

  • Must be able to demonstrate detailed technical knowledge in the following areas:

  • SQL Server

  • Complex Procedures

  • Web Applications

EDUCATION: Bachelor’s degree in Computer Science, MIS, Engineering and/or 3-5 years equivalent work experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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