NBC Universal Project Manager III – IT Infrastructure & Software Delivery in Orlando, Florida

Job Number 34151BR

Job Title Project Manager III – IT Infrastructure & Software Delivery

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Technology/Engineering

About Us Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as the The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


SUMMARY: The Project Manager has the overall responsibility for the successful planning and execution of projects for IT. The Project Manager will work closely with the operations, solutions delivery, infrastructure, innovation, governance and security teams, business partners, and vendors to define, develop, and execute deployment of their assigned projects. The Project Manager ensures that the deployment of projects to the production environment follows the project life cycle methodology and successfully meets the business goals.


  • Works closely with all Technology teams, business partners, and Vendors to plan, organize, secure, and manage resources for assigned project efforts following software development lifecycle and project implementation policies and procedures as applicable. Independently research, analyze, identify, and document the tasks to achieve the project goals. Coordinate, facilitate, and lead project team meetings to accomplish project deliverables.

  • Responsible for the management of the project including; work statements, work breakdown structures, developing and tracking budget and schedule, tracking individual project tasks, providing risk analysis, tracking and resolving issues and action items, requirements gathering, quality assurance, providing various project management visibility and control measures and reports as needed and communicating to project team and stakeholders. Perform requirements gather and quality assurance as needed.

  • Work closely with our business partners to understand their business and system problems and opportunities in the context of the requirements. Work with the Technology teams and management to identify solutions that enable the organization to achieve its project goals.

  • Analyze, define and map business processes. Produce quality documentation and business process models as needed for assigned projects.

  • Trace the requirements through life cycle of the project to ensure that the scope is managed and that the original requirements are delivered.

SCOPE: Follow established Project Management methodologies and provide input to improve practices. Use established project management tools to report project statuses for IT dashboards and reports. Work directly with IT management and participate in regular resource planning meetings to secure project resources.



  • Knowledge of IT Infrastructure integration in construction required

  • Ability to effectively manage software deployments and new hardware implementation

  • Five to seven years of experience in software project management

  • Familiarity with infrastructure (DevOps and SysOps) operations and project management

  • Vendor management experience and the related infrastructure knowledge required

  • PMP and/or Scrum Master Certification desired

EDUCATION: High school degree or GED is required. Bachelor’s degree is preferred in MIS, Technology or Business. Other: Knowledge of project management concepts and processes, requirements gathering, or business analysis preferred.


  • College diploma or university degree in the field of computer science, information systems, technology, project management or software engineering and/or 5-7+ years equivalent work experience.

  • Experience preferred in project management, business analysis, or equivalent combination of education and experience.

  • Requires the use of sound business judgment in coordinating the requirements of the user group(s) for a project.

  • Conflict resolution and problem solving techniques required.

  • Good in presentation, facilitation, communication, and negotiation required.

CERTIFICATIONS, LICENSES, REGISTRATIONS: Project Management Certification (Highly desired)


  • Works with internal business clients and external vendors.

  • Ability to read, analyze, and interpret business periodicals, professional journals, technical manuals and procedures, or governmental regulations.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to compute rate, ratio, and percent and to draw graphs, and interpret spreadsheets.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Work independently with minimal supervision.

  • Ability to build and lead a team in completing a project.

  • Some travel possible to support Parks Technology division and client locations.

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

To go directly to this position cut and paste the Job Posting number: 34151BR



Universal elements and all related indicia TM & © 2017 Universal Studios. © 2017 Universal Orlando. All rights reserved. EOE

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.