NBC Universal Representative, Employee Relations - Operations in Orlando, Florida

Job Number 33576BR

Job Title Representative, Employee Relations - Operations

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Human Resources

About Us Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as the The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


Supports the execution of human resources activities related to reporting, communication, analysis, placement and training in field HR representation.


  • Consults with managers and supervisors regarding employee discipline and performance issues. Supports decision making related to terminations and other forms of discipline. Ensures that corrective employee coaching and counseling are handled in a fair and consistent manner.

  • Provides support to Team Members by interacting and communicating with guests and employees in the parks, visiting break rooms and Lead offices in order to promote positive relations and seek out potential issues.

  • Supports the process involved in reviewing and approving Performance Reviews, Employee Counseling, and Performance plans. Ensures that any written communication directed to employees is not only legal, but also in line with Universal Orlando’s values and follows the progressive discipline policy.

  • Monitors special project initiatives and follows-up as needed. This includes, but not limited to: Wardrobe Home Care program, Open Door Plus employee Appeals, attending Town Hall and employee satisfaction (ESAT) meetings, Human Resources Roundtable presentations, Peer Review preparation, Position Management reviews, and work authorization expiration notifications, No Pay Report follow-up, Average Hours report, job descriptions, promotion announcements, and Staffing assistance for job fairs, Red Shirt Bussing programs, and XTRAS initiatives.

  • Attends a variety of special project, operational and Human Resources staff meetings.

  • Provides advice and consultation for front-line hourly employees regarding benefits, payroll questions, policy interpretations, and employee assistance program (EAP) issues. Provides direction for internal transfer and career path direction including on-boarding plans, Intern programs, seasonal supervisor offers, and related follow-up paperwork.



  • Strong communication skills, both verbal and written.

  • Solid organizational skills, ability to handle multiple priorities

  • Independent, self-starter, requiring minimal day to day task supervision

  • Professional, confident demeanor

  • Base knowledge of company policies & practice

  • Computer proficiency in Microsoft office applications.

EDUCATION: Associate’s degree (AA) is required. Bachelor’s degree is preferred with Human Resources specialty.

EXPERIENCE: 1-3 years human resources experience working in a large-scale fast paced Human Resources environment preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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