NBC Universal Scheduling Specialist - Volcano Bay-Universal Orlando Resort in Orlando, Florida

Job Description

SUMMARY:Schedules Team Members for specific areas within department. Provides support to department management related to scheduling and timesheets, interfaces with Payroll on the department’s behalf. Maintains scheduling database records and provides support to database users. Acts as a resource for others in the division as it relates to scheduling and specific pay practices/policies.


  • Completes a weekly schedule for assigned areas using scheduling database. Balances business need and Team Member availability to provide schedules that minimize overtime and report pay. Adjusts schedules per Policy/Procedure as needed based on attendance levels, special events, call-ins, and other factors. Works with departmental management to ensure team members are utilized in the proper roles, may provide recommendations of additional training to increase skill base. Provides Team Members with attendance credit balance. Assists in the compilation of department labor information for the company Flash report. Assists departmental management with rotations and grid creation as needed. Provides historic training data to managers as needed.

  • Ensures that established Policies and Practices relating to scheduling and time cards are being followed, escalates issues as necessary. Assists with the daily maintenance/weekly review of Team Member time sheets. Files and maintains physical copies of department reports (i.e. daily variances, weekly timesheets and weekly schedules). Retrieves records as needed.

  • Responds to questions posed by management and Team Members relating to scheduling and specific pay practices/policies. Investigates and completes payroll adjustments received from Management to assure accuracy and need. Submits the adjustment for Departmental approval.

  • Provides information and records relating to Team Member general information, account codes, position codes, skill codes, pay rates, and account numbers. Ensures integrity of data through periodic review. Provides assistance to payroll software users on general use and troubleshooting. Reports system issues to Supervisor. Assists with training new Team Members on payroll, scheduling, and specific pay practices/policies.

  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

  • Must be able to demonstrate ability to type 30 words per minute and proficiency with 10-key.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance.

  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to deal with problems involving a few concrete variables in standardized situations.

    Consistent attendance is a job requirement.


  • High school degree or GED required.

  • Bachelor’s degree from a four year college or university in related field preferred.


  • 1-3 Years: experience within the professional Entertainment or theme park industry preferred; or equivalent combination of education and experience.


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 and more) sit for prolonged periods; talk; hearing audible alarms, voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure).

  • Frequently (1/3 to 2/3 of the time) repeat motions more than twice per minute; repetition-using an input device-a keyboard or mouse-in a steady manner; use color vision(ability to identify and distinguish colors); work in varied light conditions including low or diminished lighting.

  • Occasionally (1/3 of the time or less) stand for prolonged periods; walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); stoop, kneel, crouch or crawl; reach, pull, push with hands and arms below head; lift/push up to 20 pounds with control; adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions;) maintain alertness and attentiveness up to 4 hours while working varying hours.


While performing the duties of this job, the individual is required to:

  • Occasionally (1/3 of the time or less) work with toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; be exposed to bodily fluids (blood, vomit); use a motorized company vehicle or a leased or personal vehicle for company business; will require a valid Florida state driver’s license.

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)