NBC Universal Sr. Business Analyst, IT Operations in Orlando, Florida

Job Number 34572BR

Job Title Sr. Business Analyst, IT Operations

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Technology/Engineering

About Us Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


Responsible for analyzing the business needs of the IT business clients to identify business issues, data challenges and propose IT solutions. In relation to a proposed IT solution, a senior business analyst engages the clients to document and edit business requirements, specifications, business processes and recommendations; develops and leads project testing efforts; works in conjunction with the project manager to ensure issues are identified, tracked, reported on and resolved in a timely manner; delivers informative, well-organized presentations; and understands how to communicate difficult/sensitive information tactfully and effectively.


  • Work closely with business partners to understand their business, system challenges, and opportunities in the context of the requirements and to recommend solutions that enable the organization to achieve its goals in a timely manner.

  • Gather and define business requirements to help resolve issues or plan for new changes and technologies. Find efficiencies and improvements to the business process. Develop Business Case, Project Charter RFI, RFP, selection recommendation or other project initiation documents

  • Analyze and map business and technical processes (current state/future state). Produce high quality documentation and business process models, as a result of the discovery and evaluation process.

  • Build relationships between IT and the business partners by building trust and creating a credible partnership.

  • Monitor the original requirements throughout quality assurance testing and implementation to ensure that they are effectively delivered.

  • Drive the desired business value-added results by aligning all technology needs and the overall priorities. Adhere to established IT policies and procedures including the Project Lifecycle Methodology.

  • When applicable, work closely with external partners and/or vendors to document and develop quality requirements for requested business solutions.

  • Coordinate and perform quality assurance testing as assigned. Create and execute test cases. Document test results.

SCOPE: Will be responsible for development of cost estimates for IT solutions. Manages standard policies and procedures and facilitates work through direct supervision or project management.



  • Manages standard policies and procedures and facilitates work through direct supervision or project management.

  • Works with external client and vendors.

  • Works with all levels of company management.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to compute rate, ratio, and percent and to draw and interpret spreadsheets.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Excellent presentation, analytical, organizational, facilitation, communication, and negotiation skills.

  • Prefer conflict resolution and problem solving techniques.

  • Ability to think creatively and develop solutions beyond the boundaries of existing practices and client mindsets.

EDUCATION: Bachelor’s degree is preferred in MIS, IT or Business.


  • Minimum 5 Years: Experience preferred in IT Business Analysis; Business Process Mapping; Requirements Gathering; Project Management and Execution; or equivalent combination of education and experience.

  • Strong experience with leading information gathering and brainstorming sessions for business requirements definition. Prefer experience in lean process improvement design.

  • Other: Knowledge of Business Process Mapping, Requirements Gathering, Project LCM.

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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