NBC Universal Sr. Director, Projects - Universal Creative in Orlando, Florida

Job Number 33497BR

Job Title Sr. Director, Projects - Universal Creative

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Theme Parks – Technical

About Us Universal Creative is the planning and development division of Universal Parks and Resorts™, which is one of the many businesses within NBCUniversal™. We are ideally situated in Orlando, Florida, which has become widely known as the theme park and resort capital of the world. We are responsible for the design, development, and delivery of all resort and theme park concepts for all of Universal vacation destinations worldwide – Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


What sets Universal Creative apart?

We rarely wear suits. We think pop culture is fascinating and newsworthy. We are aware that possibilities are not limited by today’s realities. We know that everyone has good ideas (and the occasional bad one as well). We know that the world is large and varied, and that we touch all of it. We know that most high school guidance counselors don’t know our jobs exist. We know that if this were easy, everyone would be doing it. We know that there is an eclectic assortment of talented people from various professional backgrounds at the heart of Universal Creative. In addition, we embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. We are a diverse group, but united by a common goal: to dream and deliver the best possible out-of-home entertainment for people from every walk of life. In order to make that happen, Universal Creative relies on collaboration, hard work, synchronicity, a bit of luck, and a bunch of talented, experienced people who do not let ego and turf stand in the way of brilliance. We depend on a team of people who understand the task, the business implications, and refuse to be defeated by the challenge to fuse fantasy with physics. Universal Creative embraces “The Universal Way” by not just meeting guest expectations, but exceeding them, every time.

SUMMARY: Responsible for directing and managing all aspects necessary for the development of Major Attraction Projects, including all planning, budgeting, scheduling, estimating, design, construction, fabrication, delivery, and commissioning required to open the attraction within the assigned budget, quality, schedule, creative and guest experience targets.


  • Construction/Fabrication/Implementation- Responsible for the prequalification, procurement, selection, contracting and performance of all Contractors, Vendors, Manufacturers, Fabricators, etc. required to complete the development of the new attraction. Insure that all project procedures are being followed as it relates to Correspondence, Requests for Information (RFI’s), Directives, Shop Drawings, Submittals, Meeting Minutes, Punch Lists, Deficiency Lists, Notices, Pay Applications, etc. necessary to successfully implement the new attractions.

  • Personnel Management- Responsible for the hiring and selection of the necessary project team members. Responsible for the performance of each of the project team individuals as it relates to the successful opening of the new attraction. Responsible for the development and growth of the project team.

  • Creative Development- Responsible for the management and development of the creative content done by the Creative team members or outside consultants. Responsible for the final delivery of a guest experience that meets the initial objectives set forth during project approval. Responsible for the prequalification, procurement, selection, contracting and performance of any and all designers and vendors contracted to develop creative concepts.

  • Design Management- Responsible for the prequalification, procurement, selection, contracting and performing of any and all Architectural, Engineering, Technical Designers and Creative Designers hired to complete the design phase of the attraction. Responsible for the successful completion of the design within the budget and schedule established for the project.

  • Budget/Scheduling- Responsible for maintaining the overall project budget and schedule within the targeted objectives set forth during project approval.

  • Project Reporting- Responsible for the management, tracking and reporting of all the project components inclusive of budget, schedule and progress of the project to upper management. Maintain accurate documentation necessary to insure a successful project completion within the targeted budget and schedule.


SCOPE: Responsible for directing and managing all aspects necessary for the development of Major Attraction Projects. Major decision-making.

EDUCATION: Bachelor’s degree preferred in Architectural, Engineering or Construction Management.


  • 15+ Years: of experience in the development and management of major projects with hospitality/entertainment/theme park experience; or equivalent combination of education and experience.

  • The planning horizon is three years. Planning requires knowledge of in-depth division operating plan and understanding of overall Company goals.

  • Responsible for management of standard policies and procedures within a major function and may coordinate work processes across divisions.

  • Accountable for divisional key performance indicators (Annual Operating Plan, Guest Satisfaction (GSAT), Team Member Satisfaction (TSAT).)

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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