NBC Universal Tech Services- Hardware-Universal Orlando Resort in Orlando, Florida

Job Description

SUMMARY: The purpose of the Hardware Technician is to repair, install, maintain and order all hardware related to architectural construction.


  • New installation of Von Duprin, Schlage, Corbin Russwin, Kaba simplex, LCN, Norton, and Rixson hardware.

  • Trouble shoot different types of doors including hardware.

  • Oversee hardware being installed on new projects.

  • Ordering door hardware replacements parts and keep inventory.

  • Create and track work orders.

  • Preventative maintenance on hinges and pivots and adjusting door closers and using a door coordinator.

  • Disassemble and change functions on Schlage mortise hardware.

  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.

  • Perform other duties as assigned.

SCOPE: Semi-routine; majority of work covered by established procedures; detailed understanding of work unit.


Practices the Universal Orlando Service Expectations–Set the Stage, Know Your Stuff, Wow’em Now, Be a Hero. Adheres to Universal Orlando’s appearance and wardrobe guidelines. Provides guests with accurate information. Practices “Look, Focus, Act” by continuously scanning the work environment and recognizing the service needs of guests and fellow Team Members. Takes ownership and demonstrates active listening and effective questioning to identify suitable, personalized options to efficiently meet or preferably exceed the service expectations of our guests or Team Members. Applies service recovery, as warranted.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

  • Microsoft Office, Typing, Customer Service Orientation, Flexibility, Organizational Skills, Writing, Maximo, Multi-Tasking

  • Required to perform simple computer tasks and pass the Internal Staffing test for Word, Excel and typing. In depth knowledge of Maximo system is required.

  • Ability to read and comprehend simple instructions, short correspondence, and memos.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Consistent attendance is a job requirement.


  • High school degree or GED required.


  • High school along with at least level 1 in the door and hardware institutes training programs of its equivalent. Experience in locksmithing a necessity, 1-2 years at least five years in the hollow metal industry; or equivalent combination of education and experience.


  • Will require a valid Florida state driver’s license.


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) stand for prolonged periods; walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); talk; hear audible alarms, voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; climb stairs and ladders; able to work at heights for prolonged periods of time including heights with or without railings or over open pits greater than 4 feet; balance; stoop, kneel, crouch or crawl; reach, pull, push with hands and arms above and below head; lift and push up to 50 pounds with control; able to maintain alertness and attentiveness up to 4 hours while working varying hours; able to maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure); repeat motions more than twice per minute.

  • Frequently (1/3 to 2/3 of the time) able to work in an environment subject to vibrations; repeatedly use an input device-a keyboard or mouse-in a steady manner; able to work in varied light conditions including low or diminished lighting; able to work in an environment with flashing lights including strobe lamps; able to work in small or tight spaces.

  • Occasionally (1/3 of the time or less) work in confined spaces i.e. Manholes or work pits; taste; smell.

  • Specific vision requirements for this role may include: close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) work in outdoor weather conditions to include direct sunlight, heat or cold; work in extreme heat (non-weather); excavate more than 4 feet; work in an environment with loud noise (noise when raised conversation is needed).

  • Frequently (1/3 to 2/3 of the time) work in wet, humid conditions (non-weather); use an Extendable Boom Forklift (Lull); use forklift (sit down); use a stand up forklift or motorized pallet jack; erect or work on scaffolding; use a Highreach (Aerial lift).

  • Occasionally (1/3 of the time or less) work in extreme cold (non-weather); work with cranes; work with fumes or airborne particles requiring the use of a respirator; welding, cutting, brazing, or working with open flame; work with toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; work with paint/solvents; work with oils/fuels; work with aerosols (spray paints, brake cleaner); work with Pyrotechnics/Explosives; exposure to bodily fluids (blood, vomit); exposure to lasers, radiation equipment, and or electromagnetic forces; work on water attractions or yachts; perform maintenance or servicing of powerized (energized) equipment (pneumatic, hydraulic, electrical) LOTO

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)