NBC Universal Technical Specialist, Guest Systems Support in Orlando, Florida

Job Number 34510BR

Job Title Technical Specialist, Guest Systems Support

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Technology/Engineering

About Us Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


The Guest Systems Support Technical Specialist is responsible for participating in the overall sustainment, ongoing strategy, standardization, analysis, design, implementation and configuration of guest systems and services at Universal Parks and Resort, Orlando. The Guest Systems Support Technical Specialist will work with solutions and tools built on an emerging cognitive computing platform and participate in a highly collaborative team environment leveraging agile methodologies and structure.

General responsibilities include:

  • Use structured problem-solving and analytical skills and tools to design, implement, upgrade and sustain large scale business applications and services.

  • Work from high level requirements through detailed specifications, prototype, software deployment and administration.

  • Automation, coding, testing and implementing solutions in and around guest systems and services.

  • Enforce and establish proper documentation, process design, and architectural models to depict guest systems and services current and future state.

This position requires the ability to quickly understand supporting business processes and translate them into system designs that will support the objectives. The Technical Specialist should also have a solid understanding of data analytics, data intelligence, service oriented architecture and cognitive computing technology and principals.


  • Collaborates in team environments and independently with vendors, business partners and IT teams on projects, support, application development and standardization.

  • Analyze internal and external processes and/or functions, document findings, identify areas for improvement and create specifications.

  • Implementing high quality, scalable and extendable solutions using Gateway, custom and other enterprise applications.

  • Drive definition and creation of metrics to identify critical issues impacting operations and strategy.

  • Unit testing and automation of test cases for all assigned deliverables.

  • Drive methodologies with business and IT constituents at all levels through a hands-on approach to implement best practices.



  • Technical Requirements:

  • Must be able to demonstrate detailed technical knowledge in the following areas:

  • SQL Server

  • Complex SQL Stored Procedures

  • Web and mobile application triage and CSS development

  • Angular JS, HTML, Node JS,.NET/C# and/or Java development

  • Websphere Commerce

  • Technical, Process, and Test automation

  • Agile and Waterfall methodologies

  • Core infrastructure design

  • Preferred requirements:

  • Web store support experience

  • Mobile design

  • Theme Park experience

  • ITIL Certified

EDUCATION: Bachelor’s degree in Computer Science, MIS, Engineering or equivalent experience


  • Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex system issues.

  • Experience with one or more databases such as DB2, SQL Server etc.

  • Database foundations for modeling, configuration and information management in SQL Server.

  • Design and development of customized stored procedures, applications and reporting.

  • Experience working in an Agile structured environment.

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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