NBC Universal Technical Specialist, Release Management in Orlando, Florida

Job Number 32901BR

Job Title Technical Specialist, Release Management

Business Segment Universal Studios

Sub-Business Universal Orlando

Posting Category Technology/Engineering

About Us Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as the The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Career Level Experienced

Country United States

State/Province Florida

City Orlando


The Technical Specialist – Release Management team will be part of a rapidly growing multi-billion dollar entertainment company. The primary focus of this role will be to assist the Manager of Guest Systems Support – Release Management with ensuring process, protocol, policies, structure, metrics, and all tasks defined by release management governance are followed. The release management model supports an agile-based project management methodology developing critical deliverables on a SOA based architecture model leveraging a technical stack of emerging cognitive computing technology.

The Release Management Technical Specialist is responsible for participating in the overall strategy, standardization, implementation of release management activities as well as monitoring system production releases within Universal Parks Technology.

General responsibilities include:

  • Assist with defining and implementing release processes from code through development, test, production deployment and post-hypercare on an Agile or Waterfall methodologies

  • Assist with planning each release - identifying potential risks, production system impact (ie stability, performance, integrity, etc), and assisting with release communication

  • Measure and monitor implementation success and challenges for lessons learned

  • Assist with Release Readiness reviews, Milestone Reviews, Pre-Requisites reviews and Business Go/No-Go reviews

  • Responsible for release reporting and metrics, including metrics definition, related to release process

  • Collaborate with relevant internal and external teams and stakeholders associated with Universal Parks and Resorts, on maintaining environment integrity and parity, tracking and communicating release dependencies, features, pre-requisites, defects and their resolution

  • Assist with maintaining the release schedule/calendar for all core services and ensure alignment across key partners and vendors

  • Enforce and establish proper release documentation and process design to release management current and future state

  • Assist with communicating all key project plans, commitments, and changes including requirements and incidents, QA plans, schedule, pre-requisites, and scope changes

  • Continually work towards making improvements in the release process

  • Keep Release Management team updated on findings


  • Collaborates in team environments and independently with vendors, business partners and IT teams on release management processes definition, implementation and measurement

  • Analyze internal and external processes, document findings, identify areas for improvement and give recommendations to improve release management processes

  • Implementing high quality, scalable and extendable metrics to evaluate release health

  • Drive definition and creation of metrics to identify critical issues impacting operations and strategy

  • Incident and request development monitoring.

  • Drive methodologies with business and IT constituents at all levels through a hands-on approach to implement best practices.


QUALIFICATIONS: Must be able to demonstrate detailed technical knowledge in Microsoft Suite products – user level.

EDUCATION: Bachelor’s degree in Computer Science, MIS, Engineering or equivalent experience.


  • Demonstrated strong critical thinking skills

  • Demonstrated strong attention to detail

  • Proven ability to assimilate complex technical concepts

  • Experience with reading and understanding technical diagrams and documents

  • Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues

  • Excellent communication skills

  • Excellent organization skills

  • Experience working in an Agile structured environment

  • Project Management experience – 10+ years

  • Release Management experience

  • Big Data concepts

  • Working experience with projects deployed using the CAB process

  • Certified in a formal IT service management practice such as ITIL

  • PMP Certified


  • Formal Release Management experience

  • Admission systems and processes, web-based stores, and xml interfaces

  • Theme Park experience

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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