NBC Universal Business Analyst in Universal City, California

Job Number 35957BR

Job Title Business Analyst

Business Segment Operations & Technical Services

Sub-Business Technology

Posting Category Technology/Engineering

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

Career Level Experienced

Country United States

State/Province California

City Universal City


Responsibilities :

The Salesforce Business Analyst is responsible for supporting business projects in support of Salesforce system implementation and team goals. This role requires partnership across business divisions to uncover business processes, gather requirements and document project needs. A strong understanding of Salesforce capabilities, limitations and data architecture are imperative in this role.

  • Partner with cross-functional team members to define business processes, gather project requirements, document data architecture and clearly document findings to enable project success

  • Translate business and system problems and opportunities into system architecture requirements that can be implemented in a project plan

  • Aid in the development and measurement of project key success factors to ensure projects are delivering on business performance goals

  • Understand how project system requirements can be supported by current system architecture and capabilities and make recommendations or elevate business risk based on this system knowledge

  • Basic knowledge of Salesforce system architecture, UI design/implementation, and system capabilities, this includes an understanding of how external data is utilized in the Salesforce instance and what data this encompasses

  • Understanding of case management, user management, system environment, testing management and implementation best practices. This understanding should translate into ensuring all UO data and process governance and best practice guidelines are followed prior to system design and implementation

  • Ensure data quality

  • Ensure effective and open communication with all business partners to enable project work and ensure business needs and requirements are met successfully

  • Partner with cross-functional team members to deliver project requirements to scope project solutions, develop implementation plans, and support solution design work

  • Perform other duties as assigned.


Qualifications/Requirements :

  • Minimum of 5 years of solid hands on experience with Salesforce.com

  • Requires a B.A./B.S. in Computer Science, Business Administration or other relevant field, or equivalent experience

  • Minimum of 3-5 years of Client facing and project management experience

  • Motivated, self-starter, independent, results oriented and professional

  • Strong Analytical & Problem Solving Skills

  • Excellent understanding of Accounting and FinanceAdditional Job Requirements:

  • Salesforce.com Certified Admin

  • Ability to think creatively to come up with new solutions

  • Excellent understanding of marketing, sales & ops related technologies and process

  • Experience in supporting 24x7 mission critical applications

  • Ability to adapt to changing priorities and requirements, including the ability to juggle multiple competing priorities and deadlines

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