NBC Universal Customer Operations Account Executive in Universal City, California

Job Number 32891BR

Job Title Customer Operations Account Executive

Business Segment Film

Sub-Business Film USHE

Posting Category Sales

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Career Level Experienced

Country United States

State/Province California

City Universal City


Essential Responsibilities:

  • Develop and maintain strong business relationships with customers, internal and external, as well as key personnel involved in or directly relevant to operational activities (e.g. Sales, Marketing, Master Data, Ops Planning, Production Planning, Order Management, and Distribution Partners).

  • Responsible for complete account ownership, including but not limited to, day-to-day tactical account management, anticipating issues and understanding internal counter part flow.

  • Attend meetings/training related to the business internally and externally, and provide executive summaries to management upon completion.

  • Govern Internal and External KPI’s & SLA’s.

  • Monitor industry standards, trends, or practices to identify developments in logistics planning or execution.

  • Support the analysis and provide statistical information on the tracking of product shipments, returns, and inventory.

  • Analyze logistics data, using data mining, data modeling, or cost benefit analysis.

  • Purchase Order/Sales Order Processing & General Administration.

  • Data Management for internal/external stakeholders.

  • Reporting: Creation, Audit and Maintenance utilizing; SAP, Microstrategy (HEDWAY), Excel and Access.

  • Project Management; assist team members with projects.

  • Provide weekly summary reports to Management on status of operational deliverables. Consult with managers to develop task lists and maintain a clear view of workload.

  • Communicate effectively with team members and management to bridge communication gaps


Job Requirements/Qualifications:

  • BA/BS Degree required

  • Minimum 3 years of related work experienceAdditional Job Requirements

  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered

  • Must be willing to work in Universal City, CA

Desired Characteristics

Desired Qualifications

  • Proficient in SAP and Microsoft Office (Word, Excel, Outlook, and Powerpoint)

  • Excellent interpersonal skills, both written and verbal

  • Entertainment Industry experience preferred, including Consumer Packaged Goods.

  • Ability to identify market trends in order to adapt internal decision making and identify opportunities to simplify ways of working across internal / external stakeholders.

  • Ability to work with and maintain confidential information

  • Time management and ability to meet compressed deadlines

  • Demonstrate understanding of operational and financial impacts on decisions

  • Detail orientated and able to multi-task in a fast paced environment

  • Ability to successfully interact with all management levels, both internal and external.

  • Innovative and generates new and creative ideas to effectively enhance our current and future business

  • Ability to work autonomously and problem solve, and take responsibility for decisions, actions, and results