NBC Universal Manager, Emergency Services in Universal City, California

Job Number 33512BR

Job Title Manager, Emergency Services

Business Segment Parks & Resorts

Sub-Business USH Parking/CW Ops/CW Tech

Posting Category Theme Parks

About Us Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

Career Level Experienced

Country United States

State/Province California

City Universal City


The Emergency Manager is responsible for the theme park and city walk Disaster Response and Business Continuity Plans and maintains the facility’s various emergency preparedness programs, i.e. Floor Wardens, Disaster Volunteer Teams, and Incident Command program. The Emergency Manager maintains emergency supplies and equipment, coordinates effective crisis communication policies and use of notification systems in partnership with HR, PR, Security and Operations. The Emergency Manager drives employee awareness and education programs related to emergency preparedness, development of associated training programs and coordinates drills and emergency exercises.


• Provide continuous development of the company floor warden and disaster volunteer program(s).

• Develop and manage the facility’s annual evacuation drill program and execution of required annual drills.

• Conduct facility risk assessments to determine types and risk level of the facility to be addressed in the emergency planning process, or provide technical support to others conducting such assessments.

• Design and administer emergency/disaster preparedness training courses that teach people how to effectively respond to major emergencies and disasters, including the Incident Command training program for management responders.

• Develop and maintain liaisons with other departments, outside agencies and similar entities in order to facilitate planning and development, incident response coordination, and mutual-aid use of personnel and equipment.

• Develop and perform tests and evaluations of emergency management plans.

• Partner with the UPR Programs Management and NBCU Crisis Management team(s) to align and maintain current emergency preparedness plans and programs.

• Keep informed of activities or changes that could affect the likelihood of an emergency, as well as those that could affect response efforts and details of plan implementation.

• Keep informed of federal, state and local regulations affecting emergency plans, and ensure that plans adhere to these regulations.

• Maintain and update all resource materials associated with emergency preparedness plans.

• Propose alteration of emergency response procedures based on regulatory changes, technological changes, or knowledge gained from outcomes of previous emergency situations.

• Inventory and emergency and disaster equipment, providing instruction in its maintenance and use.

• Act as public agency liaison during crisis situations.


• Certified Emergency Manager (CEM) preferred

• 5-7 years of emergency management/team leadership experience; or equivalent combination of education and experience.

• Current certification in First-aid/CPR/AED Instruction

• FEMA CERT instructor preferred

• Confident public speaker and trainer

• Successful completion of the following NIMS Courses a plus:

o IS-100.b Introduction to Incident Command System, IS-120.a An Introduction to Exercises, IS-200.b ICS for Single Resources and Initial Action Incidents, IS-317 Introduction to Community Emergency Response Teams, IS-700.a National Incident Management System (NIMS) An Introduction, IS-701.a NIMS Multiagency Coordination System (MACS) Course, IS-775 EOC Management and Operations, and IS-800.b. National Response Framework, An Introduction, (Available at: http://training.fema.gov/IS/NIMS.aspx )

• Must have open availability to work including weekends, holidays and nights as required.