NBC Universal Manager, UPHE Sales Technology in Universal City, California

Job Number 34241BR

Job Title Manager, UPHE Sales Technology

Business Segment Operations & Technical Services

Sub-Business Technology

Posting Category Technology/Engineering

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Career Level Experienced

Country United States

State/Province California

City Universal City

Responsibilities

The Manager of UPHE Sales Technology will be an integral member of the Universal Pictures Home Entertainment technology team partnering directly with UPHE Sales and Customer Operations teams to support them from all aspects of technology.

Key responsibilities:

  • Maintain strong relationship with the sales teams and partner closely on all technical projects to provide technical expertise and support

  • Institute sound process/workflow to automate and streamline technology requests

  • Serve as UPHEs representative on all company wide sales technology initiatives

  • Partner closely with the business to strategize and prioritize key sales projects and events

  • Work closely with other marketing and sales technology teams to identify synergy and best practice sharing

  • Identify new opportunities, tools, and services to solve business challenges

  • Works closely with all other Technology teams in identifying, evaluating, and implementing specific information technologies that support the business plans and IT strategies

  • Act as a subject matter expert and escalation point for the day-to-day operational activities across the landscape of applications utilized by the business

  • Manages a team that includes both project execution and operational support capabilities and is responsibility for all aspects of the project life cycle

  • Sets and measure performance objectives and provides regular one-on-one feedback to all members of the team

  • Provides details on cost, value, and opportunity to optimize technology spend across initiatives and support services

  • Oversee the execution, health, and timeline of key projects

  • Lead in a matrix team of business analysts, system analysts, coordinators/associates, technical resources and vendors

  • Serve as a liaison between the business and technical developers

  • Manage the relationship with key technology vendors and sign off on their deliverables

  • Perform other duties as assigned

Qualifications/Requirements

  • Minimum of 3-5 years of solid hands on experience with Sales systems

  • Minimum of 3-5 years of client facing and project management experience

  • Minimum of 3-5 years of experience implementing solutions with the Salesforce platform

  • Minimum of 1-3 years of experience running technical teams

  • Strong technical experience on a variety of system platforms (.net, Java, SQLServer database, etc.)

  • Deep knowledge of sales process and workflows, including sales forecasting

  • Strong analytical & problem solving skills

  • Must show a willingness to learn and ability to learn quickly

  • Outstanding project management skills

  • Experience in supporting 24x7 mission critical applications

  • Analytical skills with the ability to critically evaluate information gathered from multiple sources, decompose or abstract information to provide effective communication to business and technical audiences, and provide recommendations and point-of-view for key decisions.

  • Demonstrated experience leading and delivering medium to large scale technical and business transformation projects in a capacity that includes both the management of stakeholder expectations as well as the organization and execution of technical deliverables

  • Creative and original thinker who is highly self-motivated and has the ability to learn new technologies with a desire to have hands-on experience and an understanding of the business value that it provides

  • Ability to direct staff and cross-functional IT teams in the business alignment and integration of information technology services

  • Deep understanding of software development in Agile and waterfall methodologies

  • Strong presentation & communication skills with ability to interface with all levels of management

  • Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines

Desired Characteristics

  • Experience supporting Channel Sales and Category Management teams

  • Home Entertainment or Consumer Packaged Goods business experience ideal, which knowledge of Retail Sales environments

  • Media & Entertainment experience ideal

  • Experience as a Business Analyst or Product Manager for enterprise/corporate applications would be ideal

  • Ability to think creatively to come up with new solutions

  • Has managed project teams over multiple geographic / international locations

  • Experience with Business Intelligence and Data Analytics tools is a big plus

  • Good understanding on digital market place, technology trends and developments

  • Excellent understanding of marketing, sales & ops related technologies and process

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