NBC Universal Media Services Operations Manager (Digital Fulfillment) in Universal City, California
Job Number 34803BR
Job Title Media Services Operations Manager (Digital Fulfillment)
Business Segment Operations & Technical Services
Sub-Business Global Media Operations
Posting Category Digital Media
About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Career Level Experienced
Country United States
City Universal City
About the Role:
The Media Services Operations Manager is an integral member of the Global Media Operations team, located within 10 Universal City Plaza in Universal City, California. This individual will be responsible for overseeing, standardizing and growing the process for recognizing billable services within Global Media Operations. The Media Services Operations Manager will partner with key stakeholders across Operations to track services and Finance to ensure they are billed appropriately.
The Media Services Operations Manager will also work closely with Finance to enforce a standardized rate card practice along with a seamless month-end closing process. This includes end-to-end workflow analysis of digital supply chain processes in an effort to drive short- and long-term strategies to improve the billing process. The Media Services Operations Manager will also work with Engineering teams to understand current and emerging technologies, assess costs and recommend appropriate rates.
The ideal candidate would have a proven track record of related experience.
Role and Responsibilities:
Oversee process to recognize billable services for Global Media Operations
Analyze end-to-end operations & billing workflows to identify, document and implement improvements
Perform manual data analysis/compilation for disparate tracking spreadsheets
Liaise with operations team to resolve customer discrepancies and process adjustments accordingly
Partner with Finance for special program/billing planning and implementation
Partner with Engineering to evaluate emerging technologies and related costs
Suggest new or updated rates to finance and operations leadership as necessary
Plan and implement quality assurance for all processes
Assist with the implementation of a new billing system
Bachelor’s degree in Finance, Business Management or equivalent work experience required
Minimum 5 years’ experience in business analysis, finance accounting or operations
Minimum 5 years’ experience in cross-functional operations management with delivery accountability
Excellent communication skills with all levels of management and stakeholders; must be able to present new information with supporting data
Excellent analytical and problem solving skills
Outstanding attention to detail with strong financial data analysis and Microsoft Excel skills
Ability to manage multiple projects concurrently
Must be able to work in the greater Los Angeles area
Must have unrestricted work authorization to work in the United States
Self-starter that demonstrates initiative and ability to work independently with little supervision or in a team setting
Ability to work effectively in a fast-paced environment with tight deadlines
Demonstrated ability to be a big picture thinker, strategist & long-term planner
Must be analytical and process-oriented and able to apply structure to complex problems
Ability to work effectively across multiple teams in various locations simultaneously
Experience in business process improvement, Lean/Six Sigma a plus
Experience with cable and media industry or integrated systems a plus
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