NBC Universal Media Services Operations Manager (Digital Fulfillment) in Universal City, California

Job Number 34803BR

Job Title Media Services Operations Manager (Digital Fulfillment)

Business Segment Operations & Technical Services

Sub-Business Global Media Operations

Posting Category Digital Media

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Career Level Experienced

Country United States

State/Province California

City Universal City


About the Role:

The Media Services Operations Manager is an integral member of the Global Media Operations team, located within 10 Universal City Plaza in Universal City, California. This individual will be responsible for overseeing, standardizing and growing the process for recognizing billable services within Global Media Operations. The Media Services Operations Manager will partner with key stakeholders across Operations to track services and Finance to ensure they are billed appropriately.

The Media Services Operations Manager will also work closely with Finance to enforce a standardized rate card practice along with a seamless month-end closing process. This includes end-to-end workflow analysis of digital supply chain processes in an effort to drive short- and long-term strategies to improve the billing process. The Media Services Operations Manager will also work with Engineering teams to understand current and emerging technologies, assess costs and recommend appropriate rates.

The ideal candidate would have a proven track record of related experience.

Role and Responsibilities:

  • Oversee process to recognize billable services for Global Media Operations

  • Analyze end-to-end operations & billing workflows to identify, document and implement improvements

  • Perform manual data analysis/compilation for disparate tracking spreadsheets

  • Liaise with operations team to resolve customer discrepancies and process adjustments accordingly

  • Partner with Finance for special program/billing planning and implementation

  • Partner with Engineering to evaluate emerging technologies and related costs

  • Suggest new or updated rates to finance and operations leadership as necessary

  • Plan and implement quality assurance for all processes

  • Assist with the implementation of a new billing system


  • Bachelor’s degree in Finance, Business Management or equivalent work experience required

  • Minimum 5 years’ experience in business analysis, finance accounting or operations

  • Minimum 5 years’ experience in cross-functional operations management with delivery accountability

  • Excellent communication skills with all levels of management and stakeholders; must be able to present new information with supporting data

  • Excellent analytical and problem solving skills

  • Outstanding attention to detail with strong financial data analysis and Microsoft Excel skills

  • Ability to manage multiple projects concurrently

  • Must be able to work in the greater Los Angeles area

  • Must have unrestricted work authorization to work in the United States

Desired Characteristics

  • Self-starter that demonstrates initiative and ability to work independently with little supervision or in a team setting

  • Ability to work effectively in a fast-paced environment with tight deadlines

  • Demonstrated ability to be a big picture thinker, strategist & long-term planner

  • Must be analytical and process-oriented and able to apply structure to complex problems

  • Ability to work effectively across multiple teams in various locations simultaneously

  • Experience in business process improvement, Lean/Six Sigma a plus

  • Experience with cable and media industry or integrated systems a plus

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