NBC Universal Server Patching Administrator - Windows in Universal City, California

Job Number 35456BR

Job Title Server Patching Administrator - Windows

Business Segment Operations & Technical Services

Sub-Business Technology

Posting Category Technology/Engineering

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

Career Level Experienced

Country United States

State/Province California

City Universal City

Responsibilities

About the Opportunity

The Server Patching Administrator will be responsible for server OS patch deployment as well as patching standards and process to maintain server health across the enterprise environment. The selected candidate will interface with the Security, Application, Infrastructure and ITSM teams to coordinate Windows/Linux/Unix patching deployments. They will create and maintain operational procedures as needed to ensure patching success rates and will be the main point of communication for security patching. Additionally, the candidate will interface with customers and management to conduct reviews and provide reporting on patching status and any trends seen to help improve the health of the environment.

Job Purpose

The Administrator will be responsible for overseeing, tracking, and scheduling all server patching efforts for a large scale enterprise environment. They will run and maintain System Center Configuration Manager as well as WSUS and responsibilities will include the design, deployment, and troubleshooting of SCCM as well as WSUS. The candidate will analyze trends to identify potential patching errors in all OS environments and will work with respective teams to ensure those errors do not re-occur in future patching cycles. This critical role will help secure the infrastructure from medium to critical security threats as well manage enterprise images and driver packages. The patching administrator will also maintain and update all patching maintenance windows with the business.

Essential Functions:

  • Implements and maintain "Best in Class" approaches/practices for enterprise patch management and deployment.

  • Works with and manages cross functional teams to identify operational procedures and best practices in accordance with patch management strategy.

  • Ensures overall service levels for server uptimes through patch management standards, enterprise images and driver packages.

  • Employs continual service improvement though monthly and quarterly patch management metrics reviews.

  • Analyzes trend data to identify potential patch related issues on various images and assists teams in troubleshooting to implement any resolutions/improvements needed for proactive resolution.

  • Communicates patch management process and procedures, working practices, and changes to internal teams and customers.

  • Updates and maintains enterprise patch maintenance windows with the business.

  • Develops automation scripts and programs to streamline manual patch operations and improve mean time to deliver and first time right metrics.

  • Provides technical support and consultation to teams and customers as needed.

  • Performs architecture review, infrastructure design and builds, and maintenance and support activities for system center configuration management (SCCM) and WSUS patching systems.

  • Coordinate monthly Windows patching deployments as well as scheduled Linux/Unix deployments.

  • Attends high severity change patch maintenance windows and assists in documenting completion of the change.

  • Defines and assesses patching service levels and success rates.

  • Maintains ticket queues for new patching or change requests

  • Supports the determination of patches needed as well as implementation of corrective actions.

  • Applies Information Technology Infrastructure Library (ITIL) framework knowledge.

  • Escalates issues for resolution to appropriate teams when necessary.

  • Runs compliancy and server health reports as needed

Qualifications/Requirements

Basic Qualifications:

  • Minimum 5 years’ experience with Microsoft System Center Configuration Manager and WSUS in a multi-site, enterprise environment.

  • Min 5-7 years Information Technology or Engineering or information Systems, or related work experience.

  • Minimum 10+ years of systems engineering/administration experience in Microsoft Windows Operating Systems

  • Ability to communicate technical issues and translate into non-technical business reviews.

  • Ability to work from Englewood Cliffs, NJ location or Universal CityEligibility Requirements:

  • Interested candidates must submit a resume/CV online to be considered

  • Willingness to travel and work overtime, and on weekends with short notice

  • Available 24/7/365 excluding pre-approved exceptions

Desired Characteristics

Desired Characteristics:

  • B.S. degree in Information Technology, Business Administration or other technical discipline.

  • Demonstrates clear communication, organization and interpersonal skills with the ability to work effectively in teams comprising different disciplines and with clients.

  • Proven ability to work effectively in a service-oriented environment.

  • Demonstrates initiative and ability to work independently with little supervision.

  • Promotes a climate that energizes, motivates and facilitates teamwork.

  • Strong Customer Service with high attention to detail and accuracy.

  • Strong analytical, organizational, and problem-solving skills.

  • Demonstrated ability to work with technical personnel responsible for operational management.

  • Able to quickly learn a broad array of technologies and apply knowledge to real-world problems.

  • Drives decisions and direction based on needs to improve the business.

  • Proven project management and customer service skills; demonstrated planning and organization skills.

  • Broadcast and/or media industry experience.

  • Promotes and encourages open and cross-functional communications.

  • Experience with technical documentation, and creation of training documentation

  • Experience in writing and maintaining scripts in multiple languages.

  • Working experience with security and network/distributed computing concepts.

  • Microsoft Certified Systems Administrator/Engineer (MCSA or MSCE).

  • Working experience in server architecture and NAS/SAN infrastructure.

  • ITIL Certification.

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