NBC Universal Supervisor, Restaurant Operations in Universal City, California

Job Number 32922BR

Job Title Supervisor, Restaurant Operations

Business Segment Parks & Resorts

Sub-Business USH Food

Posting Category Theme Parks – Food and Beverage

About Us Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

Career Level Experienced

Country United States

State/Province California

City Universal City

Responsibilities

Come join the evolution! The Food and Beverage Department at Universal Studios Hollywood is growing quickly! We are looking for leaders to join our team as we strive to be the leading culinary theme park in LA! We do this daily by working with a purpose and empowering our team members to provide world class & hospitable dining experiences – one guest at a time! We have a winning attitude and truly empower our team to not only take care of our guests, but take care of each other! In Food Operations our daily goal is Operational Excellence and tailoring genuine warm & welcoming experiences for each guest & team member. While we will always seek to drive sales we also seek opportunities to make an impact during our shifts with our team members and every guest! We are a Team of Leaders who love what we do and love to have fun doing it! If this sounds like you, then we want you for our team!

Summary:

Responsible for assisting to supervise the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Essential Functions

•Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.

•With the direction of the Restaurant Managers, execute strategic plans to optimize operational profits while maintaining quality, cleanliness and Guest Service standards.

•Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.

•Provides Leadership & Direction of all hourly staff and Seasonal Supervisory staff of both Front of House & Back of House Team Members

•Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts

•Mentors, counsels and holds team members accountable to appropriate USH policies and procedures ensuring compliance of departmental standards.

•Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.

•Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.

•Meet or exceed weekly budgeted operational results to include cost of goods, variable labor, and safety. Adjust operations as necessary to meet expectations and drives business to exceed budgeted goals

•Maintain a clean, safe and professional work area.

•Ensure proper hiring and training practices of all team members is executed to standard.

•Drive the Food Operations Purpose Statement & Focus Points and hold self and others accountable to it

•Performs other duties as assigned

Qualifications/Requirements

•High School diploma

•Operational management/leadership experience with High Volume Quick Service (QSR) and/or Casual Dining (CSR) required

•Minimum 2 years’ experience Supervising a team of 10+ employees

•Must be available to work on weekends, holidays and nights in varying weather conditions.

•Food Handlers Card required

Desired Characteristics

•Bachelor’s degree in hospitality management or business administration preferred/ or equivalent experience preferred

•Bar experience is a plus

•Training & Back of House experience a plus

•Proficient in Microsoft Application Suite

•Previous experience with food related Point of Service system (i.e. EATEC & Clarity)

•Strong customer service & interpersonal skills

•Organizational and analytical skills

•Demonstrated ability to work within a high paced and repetitive team environment

•Demonstrated ability to manage effectively & work well under pressure

•Demonstrated ability to meet deadlines

•Must have excellent written and verbal skills and the ability to communicate effectively with all levels of the organization