NBC Universal Analyst, Business – HR- Creative in Orlando, Florida

Analyst, Business – HR- Creative

Job ID: 251476

Human Resources


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : Provides analytics and reporting for HR Business Partners and Division leaders by creating, modifying and producing report templates, dashboards, and other data visualizations. Produces reports on a regular basis (weekly, monthly, quarterly, yearly, ad hoc) to keep business and HR partners informed of the HR metrics and analytics of the business. Publishes talent-related information, tools and resources on internal and external platforms to enable communications. Documents and streamlines processes for efficiency. Optimizes technology to enable communication, collaboration and access to information. Plans and executes systems, processing and programming administration functionality of confidential and sensitive data.


  • Partners with HRBPs and business partners to create workforce planning models. Prepare reports/matrices, organizational charts and presentations (current and future plan). Ensures accurate quality data control and manipulation to support highly fluid project and workforce planning. Translates workforce planning into position management and recruitment requirements. Liaises with talent acquisition to facilitate requisition management and reporting. Analyzes, validates, maps, and prepares visual talent representations (org charts, graphs, tables, etc.) for communication to key stakeholders and executive leadership.

  • Collaborates with HR and business partners to assess talent system and process solutions. Researches and recommends models and tools to improve processes optimize performance. Develops and implements progressive process improvements through system configuration and efficiencies, including design and development of custom web, macro and/or query-based tools on intranet platform, in collaboration with HRIS, RICP and IT teams.

  • Enables communication and collaboration through technology. Optimizes technology to enable process automation and self-service. Partners with Communication and Branding to design, implement and update intranet and SharePoint solutions and information.

  • Continually seeks opportunities to enable process improvements. Facilitates process documentation and mapping to streamline efficiencies and remove redundancies. Maintains SOP library.

  • Identifies key metrics and SLAs to enable informed talent-related business decisions. Prepare and publishes dashboards. Analyzes budget needs and spend to prepare AOP recommendations, track actual versus spend, and maintain department fiscal responsibility.

  • Facilitates vendor selection and management by understanding business need to engage third parties, developing RFI and RFP requirements, and assessing vendor capabilities. Tracks actual performance against SLAs to facilitate vendor feedback and accountability.

SCOPE: Planning and managing various planning analyses projects and systems/processes, analyzing data, and interfacing with all levels of clients from all divisions within UO/UPR.

QUALIFICATIONS: Strong written communication, ability to prioritize and manage change, strong analytical skills, strong technical skill and ability to learn online systems, strong partnering and teamwork, comfortable presenting to groups. Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Software/Programs used:

  • MS Office (Word, Excel, PowerPoint, Access)

  • Adobe (PDF)

  • PeopleSoft

  • SharePoint

  • Organizational Chart programs (Org Plus/Publisher/Vizio)

  • Online Survey systems (e.g., Survey Monkey and Survey Gizmo)

EDUCATION: Bachelor’s degree required – Business, MIS, HR

EXPERIENCE: College or university degree in the field of human resources, business management, information systems, technology, or project management and 3-5 years equivalent work experience in these respective fields; or equivalent combination of education and experience in an analytical role.

ADDITIONAL INFORMATION: Occasionally facilitates sessions or presentations


Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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