NBC Universal Analyst, Business Development – Revenue Management in Orlando, Florida

Analyst, Business Development – Revenue Management

Administration – Other


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : Collaborate with Universal Parks & Resorts (UPR) product owners to implement and measure price recommendations to increase financial performance. Identify key performance indicators to monitor price performance. Assist with testing predictive models to ensure adoption of pricing recommendations. Identify ongoing needs of UPR product owners to assist in the continual evolution of the Revenue Management System.


  • Support implementation of pricing recommendations by communicating pricing recommendations to product owners and explaining impact of pricing decisions; collaborate with product owners to take action to drive incremental revenue.

  • Develop and maintain dashboards/reporting and drive performance measurement. Identify data needed to drive these reports and as needed write scripts/code to prepare data for use in reports. Understand ongoing pricing and reporting needs of the Food & Beverage organization and collaborate with the Revenue Management team to devise solutions to address these needs.

  • Support automation of Revenue Management decision making and identify opportunities to drive incremental profitability. Support efforts will include data preparation and data model refinement.

  • Test model accuracy, adjust price, calculate demand sensitivity and make recommendations that maximize profitability. Measure market response at the product and category levels across multiple locations and parks. Establish and maintain baseline historical pricing, seasonality, transaction volume, revenue, penetration, per capita, pricing, etc.

  • Provide Revenue Management System training to product owners to allow them to effectively use the system to evaluate, approve and implement price recommendations.

SCOPE: Develop Revenue Management models and solutions for Food & Beverage.

EDUCATION: High school degree or GED is required. Bachelor’s degree is required and Master’s degree is preferred. Master of Science Degree in Industrial Engineering, Operations Research, Management Science, Mathematics, Statistics, Computer Science or equivalent.

EXPERIENCE: Minimum of 4-6 years of experience in the field or in a related area. Experience writing complex SQL queries to retrieve and summarize data. Experience with programming languages such as Python is valued. Experience with reporting tools such as Tableau also an asset. Knowledge of other tools such as R, SAS, and SPSS are a plus.


  • Highly collaborative with a passion to solve problems and make clients successful

  • Strong critical thinking and problem solving skills

  • The ability to work through complex problems

  • Capable of communicating and expressing ideas clearly and concisely, in both written and oral formats.

  • Strong interpersonal, technical and presentation skills required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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