NBC Universal Analyst I, HR Technology in Orlando, Florida

Analyst I, HR Technology

Human Resources


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : Serve as the primary program administrator of the Performance Management System (uPerform) including areas such as Goal Setting, Professional and Hourly Performance Evaluations, Talent Reviews (HR Planning), Development Plans, 360 Feedback surveys, and employee profile data. Responsible for initial implementation of system and ongoing identification of new functionality. Generates system reports from multiple sources and systems. Consults with clients to provide service on systems and processes. Supports vendor relationship under HR Technology leadership.

This position is based in Orlando, Florida and may require travel to other NBCUniversal parks and properties on occasion.


  • Serves as primary liaison within the relevant functional area by providing support for end users, including on-call rotations, for access issues, application errors, and data validation. Performs research and testing for fixes to reach a timely resolution.

  • Serves as the primary program administrator of the performance management system (uPerform), including development, implementation, and maintenance. Implementation includes leading initial implementation along with overseeing ongoing deployment of additional functionality. Conducts analysis of business processes and recommends improvements or efficiencies to be integrated into system.

  • Generates system reports from multiple sources and systems on behalf of business clients.

  • Partners with Parks Technology support and external vendor as a liaison to ensure end users have a seamless experience that aligns system functionality with the business strategy/goals.

SCOPE: Use established HR Technology methodologies and tools to meet Service Level Agreements and provide input to improve practices. Track and report progress on projects to HR technology leadership. Demonstrate functional expertise in specific areas and work directly with IT peers and user community. Learn new technology from Senior HR Technology positions. Demonstrate proficiency in applicable systems which may include SumTotal, Jaspersoft, PeopleSoft HR, Organizational Development solutions, and other HR solutions.


  • Experience administering an enterprise wide system.

  • Proficient in writing and executing SQL statements.

  • Strong written, oral, and interpersonal communication skills.

  • Proficient in conducting analysis of business processes and recommending improvements or efficiencies.

  • Demonstrated ability to install, configure, learn, use and explain enterprise software products.

  • Self-starter and able to work on own initiative based on direction from peers and leadership.

  • Desire to work in a fast paced environment.

  • Must have a client services approach to work.

  • Flexible and adaptable in regards to learning and understanding new technologies and processes.

  • Basic knowledge of applicable data privacy practices and laws.

  • Ability to communicate to all levels of the organization.

  • Keen attention to detail.

  • Hands-on experience developing and executing test cases.

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Experience working both independently and in a team-oriented, collaborative, environment.

  • On-call availability on a rotating basis.

  • Ability to work required hours outside of typical business hours which could include nights and weekends as necessary to meet project deadlines and operational support needs.


  • Experience with PeopleSoft HCM version 9.0 or above.

  • Experience administering a Performance Management system such as SumTotal.

  • Experience developing system reports using tools such as Jaspersoft or BIRT.

EDUCATION: Bachelor’s degree is desired, or commensurate work experience, in one or more of the following fields: Human Resources Management, Business Administration, Industrial Organizational Psychology, and/or Computer Science.

EXPERIENCE: 3+ years prior experience supporting a HR system; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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