NBC Universal Associate Programmer Analyst, Revenue Operations in Orlando, Florida

Associate Programmer Analyst, Revenue Operations

Job ID: 247930

Information Technology


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : The Associate Programmer Analyst’s role is to configure, define, develop, test, analyze, and maintain software applications in support of the achievement of business requirements. This includes writing, coding, testing, analyzing and supporting software programs and applications. The Associate Programmer Analyst may also setup and maintain system administration and configuration for software systems.


  • Liaise with other technical staff to assist in resolving problems with software products or company software systems. Provide day-to-day application support on software systems at all Parks Technology locations. Periodically this includes after hours and weekend on-call support.

  • Build and maintain system configuration of supported software systems adhering to defined standards.

  • Design, run and monitor software tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement and general debugging.

  • Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.

SCOPE: Follow established Universal Parks Technology methodologies and provide input to improve practices. Use established development and support tools to meet Service Level Agreements. Use established project management tools to report project labor for approved projects. Work directly with Parks Technology management and participate in regular meetings with the user community.


  • Proven analytical and problem-solving skills.

  • Understanding and ability to troubleshoot system interfaces/integrations, data extracts or translations

  • Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner

  • Ability to write and understand technical documentation

  • Ability to manage a high volume of details with excellent accuracy

  • Proven track record meeting targets, objectives and deliverables

  • Ability to work collaboratively with cross-functional peers

  • Results oriented with a history of problem resolution and prevention

  • Handle sensitive/confidential matters professionally

  • Ability to communicate effectively with business and IT technical teams

  • Flexible and adaptable in regards to learning and understanding new technologies

  • Strong written, oral, and interpersonal communication skills

  • Ability to conduct research into software-related issues and products

  • Highly self-motivated and ability to work independently with minimal supervision

  • Keen attention to detail

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Demonstrated ability to handle multiple projects and initiatives simultaneously

EDUCATION: High school degree or GED is required. Bachelor’s degree is preferred- MIS, Computer Science, IT, Business.


  • Minimum of 1-3 years of work experience in IT, preferred in IT Support role

  • Understanding of SQL database and query best practices including triggers, stored procedures and reporting using SQL Server Reporting Services preferred

  • Experience with relational databases such as Microsoft SQL Server

  • Experience with Point-of-Sale systems is required. FREEDOM-POS (MATRA,/Clarity/Omnico) preferred. Solution planning and execution of installations, upgrades and hotfixes.

  • Experience with Intermediate Programming Languages (C#/.Net, Windows Forms, WPF, ASP.NET MVC) is preferred

  • Working understanding of platforms such as Windows

  • Experience working both independently and in a team-oriented, collaborative environment

  • Experience with Inventory/Recipe Management systems such as Eatec is preferred.

  • Experience with general programming/scripting languages (Batch, VBScript, Powershell, etc.) preferred

  • Experience with Intermediate Programming Languages (C#/.Net, Windows Forms, WPF, ASP.Net, MVC) preferred


  • The job is based in Orlando, Florida and requires 24×7 support, either on-call or on-site. Regular on-call rotation duty is expected.

  • Willingness to travel and/or work weekends with short notice.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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