NBC Universal Attractions Operations Opportunities in Orlando, Florida

Attractions Operations Opportunities

Job ID: 506438

Park & Resort Operations


Universal Orlando Resort ® is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be ‘doing a job.’ You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

ATTRACTIONS ATTENDANT : Universal Orlando is seeking energetic, motivated, team players to help bring our Attractions to life. Help our guests get into the action of the movies as we provide them an adventure of a lifetime.

Essential Duties Include:

  • Ensuring the proper use of safety practices and procedures while operating the attraction in addition to opening and closing procedures.

  • In a friendly and professional manner, discreetly screen guests for ride requirements and special access needs.

  • Loading and unloading of ride vehicles, checking ride restraints and lap bars, providing safety instructions, operating control consoles, dispatching vehicles and observing ride monitors to ensure the safe operation of the attraction.

  • Safely evacuating the ride in accordance to operating procedures.

  • Welcoming and engaging guests by delivering themed narrations or story lines and providing attraction information. Monitoring the queue, making appropriate adjustments and measuring attraction wait times.

  • Maintaining a clean and safe work environment by constantly monitoring the immediate area and/or surroundings. Responsible for ensuring a neat and organized work area, trash removal and keeping the area free of debris to include: the proper maintenance of equipment and/or props.

HALLOWEEN HORROR NIGHTS- HAUNTED HOUSE/SHOW ATTENDANT : Be a part of Halloween Horror Nights®, voted ‘Best Halloween Event’ for 9 years running by Amusement Today, Golden Ticket Award! Help bring the nightmarish labyrinths of haunted houses to life, operate ride vehicles or narrate a show, it’s all in a night’s work for Halloween Horror Nights – Haunted House/Show Attendant .

Essential Duties Include:

  • Setting up and breaking down stanchions, ropes, and barricades to appropriately configure the length of the queue on a nightly basis.

  • Maintaining efficient through put of assigned Haunted Houses or Shows by efficiently loading and unloading guests.

  • Assisting guests while in a venue or show by providing direction, enforcing restrictions, monitoring crowds, performing crowd control duties and addressing safety concerns.

  • Ensuring safe behavior of guests, Scare-Actors and Entertainers in conjunction with the Entertainment Coordinators and Stage Managers.

  • Providing over-the-top service by engaging the guests and evoking the theme or story-line of the assigned area. Enthusiastically greeting and welcoming guests and engaging in a positive, polite and friendly manner when monitoring the queue area and providing direction or safety instructions.


Positions in Attractions Operations require:

  • Ability to stand for long periods of time

  • Ability to lift and or move between 50 and 75 pounds

  • Working outdoors in all weather conditions to include direct sunlight, heat or cold

  • Maintaining a clean work environment with use of cleaning chemicals

  • Walking for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk)

  • Talking

  • Hearing audible alarms, voice commands with background noise

  • Reach, pull, push with hands and arms above and below head

  • Repeating motions more than twice per minute

  • Ability to maintain alertness and attentiveness up to 4 hours while working varying hours.

  • Ability to maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure)

  • Use of hands and fingers to grip, pinch, handle or feel objects, tools or controls

  • Climb stairs/ Ladders

  • Ability to work at heights for prolonged periods of time including heights with or without railings or over open pits greater than 4 feet.

  • Balance

  • Close vision with or without corrective lens. (clear vision at 20 inches or less)

  • Distance Vision with or without corrective lens. (clear vision at 20 feet or more)

  • Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

  • Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions)

  • Ability to work in varied light conditions including low or diminished lighting

  • Ability to work in wet, humid conditions (non-weather)

  • Noise Level-Loud Noise (Noise when raised conversation is needed)

  • Ability to work in an environment with flashing lights including strobe lamps

  • Stoop, Kneel, Crouch or Crawl

  • Depth Perception (vision, ability to judge distances and spatial relationships)

  • Ability to work in an environment with flashing lights including strobe lamps

  • Will include exposure to Bodily Fluids (blood, vomit)


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