NBC Universal Attractions Team Captain in Orlando, Florida
Attractions Team Captain
Universal Orlando Resort ® is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be ‘doing a job.’ You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?
TEAM CAPTAIN, ATTRACTIONS OPERATIONS
JOB SUMMARY : Oversees the daily operation and is the first point of contact for team members, guests, and interdepartmental partners in the absence of a Lead or Supervisor. Monitors the operation to ensure guest and team member safety, positive guest interactions, capacity goals and maintains the daily labor budgets. Accountable for training related functions including: scheduling new hire on-the-job training, re-certification and compliance training.
Performs all operational duties related to the daily opening and closing of venues in the absence of the Lead. Completes opening and closing checklists for operational readiness, inspects the work environment including: equipment, loading gates, lap bars, vehicle or rides and ensures operational safety. Evacuates the venue when necessary.
Responsible for overseeing new hire training and is the first point of contact for new team members. Schedules on-the-job training, works closely with Leads and Trainers to ensure that team members have successfully completed their training plan. Monitors trainees throughout their on-boarding and training to ensure operational proficiency. Meets with team members to review their training progress, addresses concerns, documents training related issues, administers testing and signs off on the successful completion of training and testing.
Responsible for the consistent execution of guest service, operational standards and motivating team members to safely deliver ride capacity. Coaches performance, conducts daily shift meetings and safety spot talks and documents performance utilizing the Lead Observation Report. Orders and maintains operating supplies, reviewing and/or edits Kronos to ensure that time is properly entered based on job code and functional area. In the absence of a Supervisor will approve daily scheduling request changes.
Ensure daily staffing levels and rotation schedules are adjusted according to park attendance. Maintains daily Ride & Show reports, overtime reports, and safety checklists. Monitors and reports deficiencies in show quality and facilities. Aids in the dissemination of general company and venue or area specific forms of communication. Effectively applies the UO service model of Look, Focus, Act to satisfy and resolve the needs of the guests and the team members.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
EDUCATION: High school degree or GED is required.
EXPERIENCE: 1 to 3 years; or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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