NBC Universal Call Center Sales Opportunities in Orlando, Florida

Call Center Sales Opportunities

Park & Resort Operations


Universal Orlando Resort ® is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be ‘doing a job.’ You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

Discover what’s in store for you in our forever expanding Universe!

Apply Now for Universal Orlando Call Center Sales Opportunities!

SALES COUNSELOR: Assist guests with planning their vacations to Universal Orlando or Universal Studios Hollywood by reviewing available options and providing a personalized experience. Our Sales Counselors (Guest Contact Center) work in a fast-paced phone, fax, and e-mail environment, and have the opportunity to utilize sales techniques and customer service skills to increase product awareness of ticket packages that meet the needs of our guests.

Essential Duties Include:

  • Assists guests with the sales process for products and services over the phone.

  • Provides service support for phone, fax and online guests on sales initiatives.

  • Maximizes opportunities to add value and increase product awareness of varying ticket media.

  • Provides technical assistance and phone support for ticket and Annual Pass orders, as well as Online Ticket Store guests, including Universal Orlando and Universal Studios Hollywood.

  • Provides assistance with promotions and/or advertisements on the Universal Orlando/Universal Studios Hollywood websites.

  • Applies appropriate actions to manage calls and maintain standards in handle time efficiencies.

  • Assists guests with pending or double charges to credit/debit cards and answering general information questions.

  • Regenerates online confirmations and print-at-home ticket orders.


Positions in Call Center Sales require:

  • Working knowledge of Internet and Microsoft Office

  • Sales/Customer Service oriented

  • Ability to multi-task and work in a fast paced environment

  • Handling credit card in sales transactions

  • Maintaining a clean work environment with use of cleaning chemicals


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