NBC Universal Coordinator, Operations Compliance in Orlando, Florida

Coordinator, Operations Compliance

Job ID: 508280

Administration – Other

Orlando,FL

Universal Orlando Resort ® is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be ‘doing a job.’ You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

ESSENTIAL DUTIES MAY INCLUDE:

  • Creates the weekly team schedules and confirms the assignments of the Sign Language Interpreters.

  • Confirms and schedules deaf candidate interviews and requests to include; orientations, on the job training, staff meetings and continuous training refreshers, staff special events and concerts while researching and communicating song lists.

  • Responds to all internal and external email correspondence received to the Sign Language Services email account within a timely manner.

  • Partners with Supervisor, ADA Services when resolving a sensitive guest situation or request to ensure response is aligned with Universal Orlando communication standards.

  • Develops and maintains reports and databases.

  • Archives surveillance requests associated to incident reports and team member infractions.

  • Assists in communication of accurate information with regards to park wide accessibility. For example: park maps, in park signage, web site information, Rider’s Guides.

  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

SCOPE:

Verbal and written communication with both Team Members and management. Routine computer work, to include data entry, labor budget tracking, creation of graphs and charts. Interpretation of company policies .

QUALIFICATIONS:

Individual must be proficient in Microsoft Office – Word, Excel, PowerPoint, and SharePoint; Ability to effectively present information in one-on-one and large group situations.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

High school degree or GED is required. Associate’s degree (AA) is preferred.

EXPERIENCE:

One to three years Operational experience required. Two years computer experience in Windows environment and spreadsheet knowledge highly preferred. Hospitality industry experience is preferred. Must type 30 wpm. Communication and organization skills a must or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

Strong organizational skills, ability to multi task and handle large volume of work.

IT’S A BIG UNIVERSE. WHERE DO YOU FIT IN?

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.

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