NBC Universal Manager, Integrated Marketing Communications-Trade in Orlando, Florida

Manager, Integrated Marketing Communications-Trade

Job ID: 251533

Marketing & Sales


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : The Integrated Marketing Communications team is responsible for the development of the communication strategy and the execution of all marketing campaigns and projects for the destination. This includes, but is not limited to writing communication strategy plans, timelines, creative briefs, and ensuring projects are created on-time and within budget. This position requires a strong working knowledge of integrated marketing including communication strategy, creative development, and content distribution channels such as CRM, social media, media, and publicity to ensure campaign connectivity. This role will focus on marketing communications efforts for the domestic travel agent segment and will work with external clients. This is a collaborative role which works closely with several teams across the Marketing & Sales division at Universal Orlando Resort.


  • Communication strategy and marketing plan development. Work closely with internal partners (Sales) to understand their business goals and key annual initiatives. Manage the development and execution of annual marketing efforts by collaborating with key internal partners on campaign strategies and tactics. Collaborates regularly with internal partners across the division such as online and offline media, social media, CRM, publicity, etc. Responsible for presenting plans, campaign efforts and results to leadership and internal partners.

  • Manage day-to-day development process for marketing campaigns and projects. Partner with internal and external creative agencies on a regular basis in the creative development phase of developing a marketing campaign. Write creative briefs and provide business insight and marketing objectives to creative team. Manage timelines to ensure tactics are delivered on time and within budget. Possess strong organizational skills to balance multiple projects with staggered delivery dates, as well as prioritize tactic delivery and manage internal stakeholder expectations.

  • Ensures there is consistent alignment between internal partners and the marketing communications team. Leads regularly scheduled meetings with internal partners and participate in internal cross-channel alignment meetings.

  • Manage multiple direct reports on day-to-day campaign and project management, guide them for success.


  • Must have strong written and verbal communication skills.

  • Must be able to effectively present information to individuals and groups.

  • Must have strong organizational and project management skills.

  • Must be able to write routine business correspondence and timelines.

  • Must be able to handle multiple tasks in a fast-paced work environment.

  • Must be proficient in Microsoft Word, Excel, PowerPoint and Outlook.

  • Working knowledge of Workamajig workflow system is a plus, but not required.

  • Working knowledge of Salesforce.com is a plus, but not required.

  • Must be able to read, analyze, and interpret general business documents.

EDUCATION: Bachelor’s degree in Marketing, Communications, and/or business administration. Master’s degree preferred.

EXPERIENCE: 5-7 years of relevant experience in marketing communications. Previous marketing and sales experience within the travel/tourism industry is a plus. Role will be working closely with Travel Industry, internal and external sales partners; knowledge of these areas is preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


Universal elements and all related indicia TM & © 2018 Universal Studios. © 2018 Universal Orlando. All rights reserved. EOE