NBC Universal Manager, IT Ecommerce Technology Services in Orlando, Florida
Manager, IT Ecommerce Technology Services
Job ID: 247325
Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.
JOB SUMMARY : Manages a team of software developers responsible for the development, sustainment, strategy, standardization, analysis, design, implementation, and configuration of guest systems and services. Responsible for managing all aspects of the project budget to ensure business requirements are met in accordance with established time lines.
Manages the project budget and a team of software developers who work with solutions and tools built on an emerging cognitive computing platform and participates in a highly collaborative team environment leveraging agile methodologies and structures.
Leads a team of software developer who support both in-house and third party applications for multiple operational teams. Ensures production solutions maintain technical currency and integrity.
Works with business partners and internal IT teams to ensure functional business requirements are implemented based on established time lines and technology solutions roadmap.
Partners with Project Managers to develop project schedules, resource plans and budget forecast to include: related projects and activities such as sustainment, software deployment, customer integration and professional services validation.
Builds a team of creative thought partner with business stakeholders, service providers, and related technology teams.
Translate business goals into innovative, technical solutions, develops and maintain alliances with new and existing internal and external service providers and business partners.
SCOPE: Manages a team of software developers and the budget for guest systems and services including the implementation, configuration and overall sustainment.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION: Bachelor’s Degree. Technical or business degree preferred or equivalent experience in the technology industry .
EXPERIENCE: Five or more years of experience managing and delivering web-based content management and e-Commerce technology solutions through the full project lifecycle. Eight or more years of experience in a large Information Technology or consulting organization with proven experience partnering with client groups in support of managing complex, multi-year and multi-location projects and programs, including the creation and management of program associated budgets. Content management system experience in one or more of the following: SDL Tridion, Drupal, Adobe Experience Manager. Extensive experience in strategy definition, consulting and systems analysis, and delivery of e-Commerce solutions that are flexible and can easily accommodate changing business needs and technology trends. Expert knowledge of IT functionality and integration across business processes and application of systems development and project management processes in relation to the initiation, analysis, design, management and implementation of complex projects involving multi-discipline initiatives across the enterprise; or equivalent combination of education and experience.
ADDITIONAL INFORMATION: Must be able to provide global support and work variable hours and/or time zones as needed. T Proven experience in vendor selection and management for a wide range of IT solutions. Extensive experience in strategy definition, consulting and systems analysis, and delivery of e-Commerce solutions that are flexible and can easily accommodate changing business needs and technology trends. Expert knowledge of IT functionality and integration across business processes. Strong interpersonal and stress management skills, with a demonstrated ability to make effective decisions while working through complex personality, program, and business interest related issues. Well developed, executive-level critical thinking and verbal and written communication skills. Strong interpersonal and stress management skills, with the ability to make effective decisions while working through complex personality, program, and business interest related issues.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.
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