NBC Universal Manager, Network Services in Orlando, Florida

Manager, Network Services

Job ID: 248402

Information Technology


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : The manager of Network Services is responsible for all aspects of Universal Orlando’s network operations including architecture, design, implementation and support of Universal Orlando’s LAN, MAN, WAN, and Wireless infrastructure. General responsibilities include:

  • Provide management and technical direction for a staff of network administrators

  • Provide architecture and design oversight for Universal Orlando’s network infrastructure

  • Provide network technical support and ensure 24×7 operational support and maintenance

  • Ensure the network meets availability, reliability and performance requirements

  • Recommend standard hardware and software configurations for all network devices


  • Provide management and technical oversight for network administrator/engineering staff.

  • Maintain high-level business SLA’s and network availability, reliability, and performance

  • Work with business units on tactical/strategic technical solutions

  • Provide complex problem analysis, determination and resolution using industry standard networking utilities / tools as well as creative thinking.

  • Research and recommend network improvements driving efficiency and business value

  • Create and maintain ‘as-built’ diagrams/documentation, as well as, process and procedure documentation.

  • Present solutions for future needs and future projects to upper management.


  • Manage daily network operations

  • Address all network issues according to SLA’s

  • Develop roadmap for increasing network capacity, redundancy, flexibility, security, and scalability

  • Work with other divisions on the integration of new technical solutions

  • Maintain security across the network infrastructure

  • Manage the Network team

  • Manage network resources and inventory

  • Maintain network documentation

  • Work with IT Executives on budget management


Technical Requirements

Must be able to demonstrate detailed technical knowledge in all of the following areas:

  • Large-scale LAN, MAN and WAN network architectures

  • Wireless network architectures

  • Data center network architectures

  • Network architectures supporting virtualized server environments

  • Network architectures supporting disaster recovery

  • Cisco routers and switches with extensive design, configuration, implementation and troubleshooting experience

  • Routing Protocols (EIGRP, OSPF, BGP, etc.)

  • WAN Technologies

  • WAN Acceleration

  • Extensive Knowledge of IP protocol and applications

  • Highly proficient with Cisco switches (IOS/CatOs)

  • Spanning Tree

  • VLANs & VTP

  • Firewalls and VPNs

EDUCATION: Bachelor’s degree is required in Business Management or Computer Science. Master’s degree is preferred.


Minimum of five (5) years managing a Cisco network

Minimum of seven (7) years managing a non-Cisco network

  • Architecting and designing large-scale networks

  • Managing and maintaining Cisco Routers, Switches, Load Balancers and Firewalls

  • Implementing and troubleshooting network/internet Protocols/Services such as GigE, 10/100/1000 Ethernet, OSPF, EIGRP, BGP, DNS, TCP/IP, IPSec and NAT

  • Network management/monitoring tools and protocol analyzers

  • Wireless networking technologies such as 802.11x in an enterprise environment

  • Network related products such as PIX, ASA, VPN, RADIUS and Active Directory.

  • Remote access (IPSec and SSL VPN) technologies

  • Leading large technical projects with demonstrated oral and written ability to communicate with team members

; or equivalent combination of education and experience.


  • Will be responsible for working with other IT departments and other business units in providing the architecture for delivering new solutions.

  • Work with vendors/partners on delivering services and solutions

  • Plan/schedule employee training based on individual career plans and business direction


Required – Cisco Certified Network Professional

Preferred – Cisco Certified Internetwork Expert

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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