NBC Universal Manager, Parks Technology Orlando – Guest Systems in Orlando, Florida

Manager, Parks Technology Orlando – Guest Systems

Job ID: 247327

Information Technology


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : The Manager, Parks Technology Orlando – Guest Technology Services will be responsible for providing leadership and direction to support, upgrade and develop enhancements for multiple applications (both internal and vendor-provided) for a multi-billion dollar company. Works closely and collaborates with global enterprise business stakeholders/leaders providing 7X24/365 availability of the Universal Parks and Resorts Systems.

Responsible for managing a team of developers who are responsible for development, testing, implementation and support of global applications. Maintains ultimate responsibility for methodologies, processes, procedures and ensures all products are defect free and compliant with technical specifications and governance policies.


  • Providing leadership and creative technical solutions for all aspects of support activities and projects, influences decisions of a tactical strategic nature with the ability to be a creative thought partner with business stakeholders, service providers, and related technology teams. Communicates issues, objectives, initiatives and performance to plan.

  • Works with Project Managers to develop project schedules and resource allocation models for QA related projects and other activities such as software deployment, customer integration, and professional services validation. Translates business goals into innovative, technical solutions and maintains alliances with new and existing internal and external service providers.

  • Ensures production solutions maintain technical currency and integrity, consistently meets defined service level commitments associated with guest systems. Establish and maintain policy for documentation of all guest applications and manages projects and tasks to SDLC processes and governance policies


  • Managing and coordinating local programmer/analysts, resources and processes required to support, deliver new software, or upgrade existing products

  • Reporting project and status updates to senior management

  • Performing annual performance reviews

  • Providing budgetary estimates


  • Experience leading technical teams as a manager or technical lead

  • Previous application development experience (supervisory or as a development lead)

  • Ability to quickly build relationships with other leaders (both in and outside of division)

  • Excellent listening, oral, and written communication skills

  • Strong analytical and problem-solving skills to identify process gaps

  • Ability to work independently and manage priorities

  • Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall success

  • Proven experience working in cross-functional teams

  • Familiarity with common IT platforms and technologies

  • Solid technical understanding of Networking and Hosting technologies and solutions

  • Demonstrated ability to troubleshoot problems and document solutions

  • Proven experience to work as part of a team and to deliver one or several projects simultaneously.

  • Self-starter and able to work independently, while also able to share responsibilities, ideas and other information.

  • Security domain experience; i.e. system hardening, intrusion detection, log management, vulnerability management, etc.

  • Proven ability to manage and work with vendors, channel partners, and 3rd party resources

EDUCATION: Bachelor’s degree in computer science, information systems or information management preferred or 3-5 years equivalent work experience or, equivalent years of experience in the technology field.


  • Bachelor’s degree from a 4 year accredited college or university in the field of computer science, information systems, or information management, and 5-7 years equivalent work experience.

  • Prior leadership experience managing teams of 3 or more resources

  • Able to communicate effectively with non-technical senior leaders, stakeholders, and members of interdisciplinary teams.

  • Hands-on experience developing unit test cases and plans.

  • Knowledge of applicable data privacy practices and laws.

  • Strong written, verbal, and interpersonal communication skills.

  • Highly self-motivated and directed.

  • Keen attention to detail.

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Overtime hours may be required to meet project deadlines


  • Application Development or Technical Lead

  • Project Management

  • Service Level Agreement Development , Execution, and Reporting

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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