NBC Universal Manager, Software – Quality Assurance in Orlando, Florida

Manager, Software – Quality Assurance

Job ID: 248331

Information Technology


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : Responsible for management of the Universal Parks & Resorts (UPR) Software Quality Assurance process.

Requirements include managing a diverse team of onsite and offshore teams and partnering with key stakeholders in both business and technology units across the company.

The Manager, Software Quality Assurance has overall responsibility for the testing and success fully implementing of the programs & projects within UPR.

The Manager, Software Quality Assurance will independently prepare and execute tests as well as manage all aspects of the testing effort, including plans, schedule, tools, and onshore/offshore team members, and manage the UAT cycle with business partners.


  • Create test strategy, review test plans and manage QA for releases

  • Identify and define QA requirement

  • Manage budget for QA activities

  • Manage software quality SLA and refine metrics

  • Partner with solution delivery and enterprise services teams for software quality and defect resolution

  • Manage and drive automation and performance testing services

  • Interface with NBCU EQA department to ensure enterprise wide standards are leveraged.


  • Manage budget for QA activities

  • Manage software quality SLA and refine metrics

  • Partner with solution delivery and enterprise services teams

  • Manage onshore, offshore and vendor partner QA activities.

QUALIFICATIONS: This role must have strong managerial skills, as well as excellent analytical and problem-solving skills to help validate the implementation of products against functional and technical specifications, as well as manage other members of the project teams through careful planning and testing. 

  • Support a busy and growing IT group with Parks and Resorts handling release management and efforts

  • Maintain continuous product or service quality by implementing process controls, data analysis and compliance.

  • Lead various types of QA and testing efforts including functional, automated and performance testing

  • Develop test plans, create test cases scenarios, execute test programs, implement statistics, process controls tools

  • Work with development teams in implementing and improving quality standards and processes

Technical Skills

  • Test Process Tools: HP QuickTest Pro, HP Quality Center, Selenium, Jira, Bugzilla, Mercury Loadrunner, Seque, Rational SQA, Functional, Performance, database, java, link and web test tools.

  • Development Languages: HTML5, XML, CSS, JavaScript, Java, SQL, .Net

  • SD Methodologies: Agile, Scrum, Waterfall, Kanban

  • Architecture: OOP, client server, web based and mobile applications a plus

  • Databases: MS SQL Server, My SQL

  • Infrastructure: SVN, TWiki, XMLSpy

  • Operating Systems Windows 2000/XP/Vista/7, Linux

  • Software and Tools: Team Foundation Server (TFS), MS Visio

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION: Bachelor’s degree from a four year college or university preferred in software development or Quality Assurance.

EXPERIENCE: 5+ years of experience.

  • Demonstrated experience and success leading and managing QA teams

  • Experience with structured test methodologies, process improvement, QA automation and performance testing tools

  • Solid knowledge in manual and automated software testing

  • Proven expertise in test design, test development, and QA of cost-effective enterprise level application systems, middleware, and web solutions

  • Proven experience using test management and defect tracking systems such as HP Quality Center (ALM), and Rally

  • Hands on expertise with test automation tools such as HPQTP and Selenium

  • Bachelor’s degree in Information Technology, Engineering or related

Technical Experience:

  • Test Process Tools: HP QuickTest Pro, HP Quality Center, Selenium, Jira, SoapUI, LoadUI

  • Knowledge in Development Languages is a plus: HTML5, CSS, JavaScript, Java, SQL, .Net, NodeJS

  • SD Methodologies: Agile, Scrum, Waterfall,

  • Architecture: OOP, REST, Microservices, web based and mobile applications a plus

  • Databases: MS SQL Server, My SQL, DB2

  • Infrastructure: Github and TFS

  • Operating Systems Linux

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


Universal elements and all related indicia TM & © 2018 Universal Studios. © 2018 Universal Orlando. All rights reserved. EOE