NBC Universal Network Engineer in Orlando, Florida

Network Engineer

Job ID: 248335, 248403

Information Technology


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : Responsible for the Universal Parks and Resorts Global UPT wired and wireless network. Uses knowledge of LAN/WAN systems to design, implement, and support internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Identify capacity and performance issues to ensure uninterrupted service. Provide network expertise for project build-out. Assist in the operational, strategic planning, and business continuity / disaster recovery solution. Work with other business units supporting special events. Work on attraction network infrastructure. Provide day-to-day support, proactive maintenance, and perform system troubleshooting.


  • Analyzes network needs, formulates business solutions using cost justification techniques, and implements solutions. Design/develop wired/wireless network architecture to support new technology, business solutions, or new venues. Provide 2nd-level support on attraction network infrastructure including Industrial IP support.

  • Troubleshoots network and communication problems related to Local Wired, Wireless, and Wide Area Networks. Provides support for network users, partners, and third-party vendors. Respond to emergency network outages. Configure switches and routers to support business requirements and special events. Perform packet sniffing and analysis to troubleshoot data, network, and transport level issues. Support attraction Industrial IP networks.

  • Leads and assists with special projects from start to completion. Work with all project teams to understand requirements, formulate networking solution, implement, and support solution. Responsible for successful network implementation supporting the respective projects deliverable. Test and develop new technology in accordance to UPR-IT Mission Statement and business goals. Assist in the operational, strategic planning, and business continuity / disaster recovery solution.

  • Assists in design, implementation and documentation of network infrastructure (both logical and physical).

SCOPE: This position serves as the subject matter expert and is responsible for all aspects of UPR data network (wired/wireless). Provides design, installation, and configuration of all network devices. Provides 2nd-level support on attraction network infrastructure (wired/wireless). A certain degree of creativity and latitude is required. Replace non-functioning network devices within SLA’s. Build/Expand network for new venues/attractions. Change network port assignments based on device requirements – General, Dirty, Voice, PCI, Secure, Guest, and Partner. Troubleshoot network communications to the transport layer.


3 – 7 years managing/supporting Cisco network infrastructure

Strong understanding of network design and topology

Experience troubleshooting Cisco switches and routers

Cisco platform experience (WiFi, Security, Datacenter, VoIP)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION: Associate’s degree (AA) required. Bachelor’s or Master’s degree preferred.

EXPERIENCE: 2-5 years’ experience supporting Cisco networks (routers, switches). 1-3 years’ experience working on Cisco wireless, security, VoIP, or Datacenter; or equivalent combination of education and experience.

ADDITIONAL INFORMATION: Round-robin on-call schedule

CERTIFICATIONS, LICENSES, REGISTRATIONS: Cisco Certified Network Associate – Routing and Switching. Cisco Certified Network Associate certification in the following (Wireless, Security, VoIP, Datacenter)

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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