NBC Universal Park Research Associate in Orlando, Florida
Park Research Associate
Job ID: 509823
Marketing & Sales
Universal Orlando Resort ® is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be ‘doing a job.’ You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?
JOB SUMMARY : Conducts interviews with consumers and guests on a wide variety of topics according to specific instructions. Responsible for recruiting respondents (mostly on resort property) and for overseeing the completion of paper and computer-based surveys. Will also participate in other data collection-related activities, such as light data entry.
Conducts interviews with consumers and/or park guests of all ages according to specific instructions – primarily onsite but sometimes off-site.
Gives directions and ask questions as written; records answers as directed; provide unbiased clarification of questions as written and initiated by respondents.
Selects and screens survey respondents, adhering to screening standards and provided methodology.
Distributes, monitors the completion of, and collects self-administered paper and kiosk surveys.
Inputs, pages and records data from paper-based surveys.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
- High school degree or GED required.
- No direct experience necessary. Prior research interviewing experience or guest services experience would be a plus; or equivalent combination of education and experience.
Must be comfortable speaking with guests on an ongoing basis;
Must be capable of understanding the goal and purpose of research;
Must be able to read and interpret survey questionnaires, methodologies, and procedure manuals;
Must have good reading and diction skills with cultural literacy;
Must have basic computer literacy and data entry accuracy;
Must have ability to effectively interact with guests;
Must have legible handwriting.
Must be able to present information to customers in one-on-one and small group situations
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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