NBC Universal Records and Information Compliance Program Manager in Orlando, Florida

Records and Information Compliance Program Manager

Job ID: 505011



Universal Creative is the planning and development division of Universal Parks and Resorts™, which is one of the many businesses within NBCUniversal™. We are ideally situated in Orlando, Florida, which has become widely known as the theme park and resort capital of the world. We are responsible for the design, development, and delivery of all resort and theme park concepts for all of Universal vacation destinations worldwide – Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world.

What sets Universal Creative apart?

We rarely wear suits. We think pop culture is fascinating and newsworthy. We are aware that possibilities are not limited by today’s realities. We know that everyone has good ideas (and the occasional bad one as well). We know that the world is large and varied, and that we touch all of it. We know that most high school guidance counselors don’t know our jobs exist. We know that if this were easy, everyone would be doing it. We know that there is an eclectic assortment of talented people from various professional backgrounds at the heart of Universal Creative. In addition, we embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. We are a diverse group, but united by a common goal: to dream and deliver the best possible out-of-home entertainment for people from every walk of life. In order to make that happen, Universal Creative relies on collaboration, hard work, synchronicity, a bit of luck, and a bunch of talented, experienced people who do not let ego and turf stand in the way of brilliance. We depend on a team of people who understand the task, the business implications, and refuse to be defeated by the challenge to fuse fantasy with physics. Universal Creative embraces ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time.

JOB SUMMARY : Executes the Policy and Procedures owned by the Records and Information Compliance Program (RICP) at Universal Creative ensuring that key project and department documents are collected, transferred, securely stored and easily accessible by Universal Creative departments, project teams and key external customers through all phases of the development process. Engages with project teams and departments to understand and support the tools and technologies that facilitate the ability to meet project timelines and deliverables. Responsible for tracking and managing communication, providing training, performing auditing and quality control regarding the day-to-day project deliverables performed by the designated Project/departmental Records Compliance Liaisons. They are also responsible for the communication and collaboration with organizations outside of the department/organization such as third-party storage, NBCU, and construction vendors. Additionally, assists departments in the application and requirements gathering of document control and records management policies, procedures and techniques, including implementing technologies that support standardized filing systems, indexing (metadata assignment), classification schemes, central records storage, retrieval, and disposition. Maintains the centralized organizational records in the appropriate repository, facilitates the record retention schedule, provides technical assistance to all projects and departments, and performs related duties as required.


  • Assists with the Implementation of operational components of the RIC Program to address the management of organizational documents, their retention and destruction of physical and electronic records and data. This includes all systems, tools and phases related to the records lifecycle.

  • Supports the strategic communications plan for the RIC Program to engage, educate, and influence key stakeholders about document and records management issues, policies, procedures, and controls.

  • Contributes to the development, collection and reporting of records management metrics to help measure the effectiveness of the program, including escalation of issues when appropriate.

  • Communicates, engages with, and supports project teams and departments to ensure the adoption of appropriate controls while facilitating technology and process needs of project teams and departments across the divisions.

  • Carries out standardize training and auditing on RICP Policies, Procedures and System during various phases of the development process to ensure compliance across projects and departments

  • Collaborates with key stakeholders and leaders from various divisions within NBCU and UPR to influence the adoption and on-going engagement with the RIC Program. Key stakeholder groups include IT, Legal, Tech Services and Document Control.

  • Escalates and reports status of records management activities and compliance to the Director of the RICP

  • Cascades external communications to clients and vendors about Universal’s records management practices.

  • Participates on special projects and performs other duties as assigned.

SCOPE: Non-routine; Significant decision-making and ability to adapt strategy to complex, expanding development environment with multiple internal and external stakeholders; detailed understanding of technical issues required. Influences decisions of complex nature requiring high degree of tact. Planning horizon: Execute short term strategy while maintain focus on a longer term RIC program vision. Planning knowledge: In-depth department operating plan; awareness of overall Company goals. Responsibility: Implement and support RIC Program.

SUPERVISORY RESPONSIBILITY : Responsible for training and oversight of records compliance personnel responsible for implementing the RIC program. The records compliance personnel will be embedded both in the project teams and within each of the core functions/departments.

QUALIFICATIONS: Required knowledge of various digital applications, file formats and design limitations. Knowledge of various documentation management and collaboration solutions such as SharePoint, Office365, Documentum, Intralinks

EDUCATION: Bachelor’s degree required. Master’s degree preferred.

EXPERIENCE: 10+ years of relevant document control experience required. Experience in fast-paced, document intensive industries preferred (architectural firm, construction, engineering, design studio); or equivalent combination of education and experience.


  • Information governance professional (IGP) – American Records Management Association

  • Electronic Records Management Practitioner – AIIM

  • Certified records manager – Institute of Records Managers

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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