NBC Universal Sales Manager, Resort Sales – Group Leisure Sales in Orlando, Florida

Sales Manager, Resort Sales – Group Leisure Sales

Job ID: 249435

Marketing & Sales


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : This position will focus primarily on the Leisure Group Market. It will be responsible for developing and effectively soliciting new sales prospects and former clients for the purpose of selling guest rooms, group facilities and catering services in accordance with the ‘Universal Orlando’ and ‘Loews Hotels’ business objectives for profitability, sales volume and penetration of targeted market segments.


  • Develops, solicits and negotiates group bookings through direct sales calls, trade show attendance, special promotions, lead follow-up, mail and telemarketing to achieve objectives for sales volume and associated revenues; sets individual goals and develop strategies (within the intent of the overall sales and marketing plan); seeks out sources of new business; participates in associations, committees and community events to develop effective contracts; follows-up on all sales leads received; inputs booking information in the Delphi Reservation System.

  • Promotes ‘Universal Orlando’ services to prospective customers by conducting tours designed to present guest rooms, function spaces and all Universal Orlando facilities. Maintains contact with active accounts to promote repeat business; follows-up with former accounts to identify further need for ‘Universal Orlando’ services and to solicit return business.

  • Prepares and customizes sales proposals and service contracts to reflect the requirements for prospective clients; negotiates rates and prices within established guidelines; maintains documentation of all proposals, quotes correspondence and contracts related to prospective sale(s) and sales accounts.

  • Maintains current familiarity with all components of the ‘Universal Orlando’ facilities, competitive strength/weakness and resource and catering capabilities, including pricing guidelines and menu options, to ensure that sales prospects receive accurate and timely information upon which to base a sound decision.

  • Attends staff meetings to discuss progress toward achieving business plan goals, examine emerging business trends, identify sales opportunities and receive information on upcoming marketing packages, special events, holiday themes and related marketing/sales activities; conducts sales efforts to correspond with goals and objectives of overall sales and marketing plan.

  • Keeps abreast of local hospitality marketing so as to be better informed of marketing opportunities for business trends which could have a direct/indirect effect on future sales; appraises management of such information for use in formulating sales strategies and future planning efforts.

EDUCATION: Bachelor’s degree from a four-year college or university in Business or Hospitality Sales required.

EXPERIENCE: 5-7 Years sales experience in the hospitality industry; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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