NBC Universal Scheduling Specialist – Consumer Insights in Orlando, Florida

Scheduling Specialist – Consumer Insights

Clerical/Administrative Support


Schedules team members for specific areas within department. Provides support to department management related to scheduling and timesheets, interfaces with Payroll on the department’s behalf. Maintains scheduling database records and provides support to database users. Acts as a resource for others in the division as it relates to scheduling and specific pay practices/policies

Essential Duties Include:

  • Completes a weekly schedule for assigned areas using scheduling database. Balances business need and team member availability to provide schedules that minimize overtime and report pay. Maintains and Adjusts schedules per Policy/Procedure as needed based on attendance levels, special events, call-ins, and other factors. Works with departmental management to ensure team members are utilized in the proper roles, may provide recommendations of additional training to increase skill base. Provides team members with attendance credit balance. Assists in the compilation of department labor information for the company Flash report. Assists departmental management with rotations and grid creation as needed. Provides historic training data to managers as needed.

  • Ensures that established Policies and Practices relating to scheduling and time cards are being followed, escalates issues as necessary. Assists with the daily maintenance/weekly review of team member time sheets. Files and maintains physical copies of department reports (i.e. daily variances, weekly timesheets and weekly schedules). Retrieves records as needed.

  • Responds to questions posed by management and team members relating to scheduling and specific pay practices/policies. Investigates and completes payroll adjustments received from Management to assure accuracy and need. Submits the adjustment for Departmental approval. May be responsible for processing schedule swaps, directing and on boarding new hires, scheduling classes and training opportunities.

  • Provides information and records relating to team member general information, account codes, position codes, skill codes, pay rates, and account numbers. Ensures integrity of data through periodic review. Provides assistance to payroll software users on general use and troubleshooting. Reports system issues to Supervisor. Assists with training new team members on payroll, scheduling, and specific pay practices/policies.

  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

  • Performs other duties as assigned.


  • 1-3 Years: experience within the professional entertainment or theme park industry preferred; or equivalent combination of education and experience.

  • Must be able to demonstrate ability to type 30 words per minute and proficiency with 10-key and/ or Microsoft Office programs.


  • High school degree or GED required.

  • Bachelor’s degree from a four year college or university in related field preferred


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